Andrea Moses
Hazel Crest,IL
Summary
Focused patient service representative with several years of experience supporting patients in healthcare settings. Extensive knowledge of medical record organization and patient advocacy. Successful at helping patients through care and treatment process.
Overview
23
23
years of professional experience
Work History
Patient Service Representative
Ann & Robert H. Lurie Children's Hospital of Chicago
Chicago, Illinois
11.2023 - Current
- Greeted patients upon arrival and directed them to the appropriate area.
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
- Answered incoming calls in a professional manner.
- Inputted patient demographic data into electronic health record system.
- Scanned documents into electronic health record system as needed.
- Assisted with scheduling follow-up appointments according to provider availability.
- Follow up with ordering provider for missing details such as ICD-10, sex, D.O.B. Enter written ancillary orders (ECG, Echo, Holter, Lab, X-ray, Ultrasound).
Unit Secretary
Ann & Robert H. Lurie Children's Hospital of Chicago
Chicago , Illinois
03.2002 - 11.2023
- Greeted visitors and patients in a courteous and friendly manner.
- Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
- Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Coordinated with other departments to ensure timely delivery of services to patients.
- Managed the front desk area ensuring neatness at all times.
- Distributed incoming mail throughout the hospital in a timely manner.
- Attended regular meetings with department heads to discuss any changes in procedures or policies affecting unit operations.
- Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
- Answered phone calls to provide assistance, information, and medical personnel access.
- Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
Education
High School Diploma -
Marion Williams Bible Institute
Dixmoor, IL06-2018
Skills
- Computer skills, telephone, typing skills
- Employee Orientation
- Epic
- Microsoft Excel
- Medical terminology
- Scheduling
Certifications and Licenses
Certified Nursing Assistant (CNA)
Timeline
Patient Service Representative
Ann & Robert H. Lurie Children's Hospital of Chicago
11.2023 - Current
Unit Secretary
Ann & Robert H. Lurie Children's Hospital of Chicago
03.2002 - 11.2023
High School Diploma -
Marion Williams Bible Institute