Andrea Neddermann
Broad Brook
Summary
Human Resources Director with progressive experience leading HR operations, employee relations, and compliance within a multi-division nonprofit organization. Experienced in advising leadership, managing workplace investigations, and ensuring consistent, policy-driven corrective action practices while supporting organizational goals and employee engagement.
Overview
19
19
years of professional experience
Work History
Director of Human Resources
Mental Health Association, Inc.
Chicopee, MA
07.2020 - Current
- Lead employee relations efforts, including conducting and coordinating investigations related to EEO, discrimination, harassment, and workplace concerns.
- Review, edit, and guide corrective actions to ensure consistency, fairness, and compliance with organizational policies.
- Process employee change-of-status actions to ensure accurate communication between programs and payroll.
- Identify staff recognition and team-building opportunities; plan and execute employee engagement events.
- Develop and implement HR processes to ensure consistent application of policies and procedures.
- Administer comprehensive benefits programs, including medical, dental, life, disability, and retirement plans.
- Maintain accurate records of benefits, insurance coverage, and personnel actions such as hires, promotions, transfers, and terminations.
- Oversee workers’ compensation and unemployment claims administration.
Human Resources Manager
Mental Health Association, Inc.
Springfield, MA
05.2017 - 07.2020
- Managed HR functions including recruitment, hiring, orientation, and onboarding processes.
- Conducted initial candidate phone screenings.
- Prepared new hire offer letters.
- Completed reference checks, CORI submissions, discretionary reviews, and coordinated fingerprinting appointments.
- Supported benefits administration, job development, recordkeeping, and employee relations.
- Managed internal job postings and advertised vacancies through the agency’s internal system.
Office Manager
Mental Health Association, Inc.
Springfield, MA
01.2016 - 05.2017
- Provided administrative support across three organizational divisions.
- Supervised and evaluated one full-time front desk administrative staff member.
- Provided direct support to the President & CEO.
- Recorded meeting minutes for organization committees and Board of Directors.
- Responded to inquiries from employees, outside agencies, and program participants.
- Managed organization-issued employee cell phone accounts.
- Coordinated and submitted requests for proposals (RFPs) and state bid responses.
Administrative Support Specialist
Mental Health Association, Inc.
Springfield, MA
09.2015 - 12.2015
- Provided administrative support across all organizational divisions.
- Prepared weekly and monthly reports for various departments.
- Managed office filing systems and processed archived records.
- Updated organizational website and social media platforms.
- Organized and maintained documentation of human rights complaints.
Testing Coordinator/Logistics Support
Horizon Technology, LLC
Framingham, MA
10.2013 - 06.2015
- Coordinated inventory requirements with external testing facilities to ensure operational continuity.
- Reviewed and interpreted test results across multiple hard drive capacities.
- Managed invoicing and coordinated shipment logistics.
- Monitored and reported on testing and freight performance metrics.
- Provided comprehensive support to operations to ensure efficient workflow and execution.
Trading Support Representative
Horizon Technology, LLC
Framingham, MA
10.2012 - 10.2013
- Provided support to sales and purchasing teams to ensure accurate and timely order processing.
- Entered sales and purchase orders into internal systems.
- Verified order details and resolved basic discrepancies as needed.
- Coordinated with internal teams to support order fulfillment and documentation.
Office Manager/Customer Service Representative
JSC Fundraising, Inc.
Newton, MA
01.2007 - 01.2012
- Provided customer service and administrative support in a remote and office-based environment.
- Placed and managed orders with various vendors to support client needs.
- Supported day-to-day business operations to ensure efficiency and workflow continuity.
- Assisted businesses and organizations with customizing products to meet specific requirements.
- Managed email setup and campaign integration using Constant Contact.
Education
Bachelor of Science - Human Communication Studies
University of Hartford
West Hartford, CT01-2011
Timeline
Director of Human Resources
Mental Health Association, Inc.
07.2020 - Current
Human Resources Manager
Mental Health Association, Inc.
05.2017 - 07.2020
Office Manager
Mental Health Association, Inc.
01.2016 - 05.2017
Administrative Support Specialist
Mental Health Association, Inc.
09.2015 - 12.2015
Testing Coordinator/Logistics Support
Horizon Technology, LLC
10.2013 - 06.2015
Trading Support Representative
Horizon Technology, LLC
10.2012 - 10.2013
Office Manager/Customer Service Representative
JSC Fundraising, Inc.
01.2007 - 01.2012
Bachelor of Science - Human Communication Studies
University of Hartford