Andrea Nieto
Santa Fe
Summary
Customer-oriented Store Manager offering over 8+ years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
19
19
years of professional experience
Work History
Store Manager
Speedway Gas Station
Santa Fe
05.2017 - Current
- Developed strategies to maximize sales and profitability.
- Maintained accurate records of employee performance reviews.
- Lead and motivate a team of employees, providing coaching and training to improve performance and customer service
- Oversee stock levels, order supplies, and maintain inventory accuracy
- Handle customer inquiries, resolve complaints, and ensure a positive shopping experience
- Implement measures to reduce shoplifting and employee theft
- Manage payroll for all employees
Deli Manager
Albertsons
Santa Fe
06.2006 - 02.2017
- Monitored daily sales reports to maximize profitability.
- Trained new employees on proper food handling techniques and safety regulations.
- Developed weekly schedules for deli staff to ensure adequate coverage during peak hours.
- Resolved customer complaints in a professional manner.
- Established policies and procedures for the safe storage and rotation of food products.
- Organized special events such as tastings or cooking demonstrations at the store level.
- Reviewed invoices from vendors for accuracy prior to payment processing.
- Enforced company policies and procedures while maintaining a positive work environment.
- Collaborated with other departments within the store to ensure smooth operations.
- Ensured cleanliness and sanitation of deli area, equipment, and supplies.
Education
High School Diploma -
Santa Fe High School
Santa Fe, NM05-2007
Skills
- Inventory management
- Employee training
- Customer service
- Payroll administration
- Loss prevention
- Team leadership
- Performance evaluation
- Visual merchandising
- Staff scheduling
- Vendor management
- Conflict resolution
- Regulatory compliance
- Operational efficiency
- Goals and performance
- Bank and safe deposits
- Supply ordering
- Friendly and positive
- Leadership development
- POS systems
- Expense tracking
- Store opening and closing procedures
Languages
Spanish
Professional
Timeline
Store Manager
Speedway Gas Station
05.2017 - Current
Deli Manager
Albertsons
06.2006 - 02.2017
High School Diploma -
Santa Fe High School