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Andrea Norton
Pontiac,MI
Work Preference
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Overview
5
5
years of professional experience
Work History
Medical Assistant
Entech Staffing Solutions
Troy, MI
02.2023 - Current
- Assisted in patient intake processes, ensuring accurate data collection and documentation.
- Supported healthcare providers during examinations and procedures to enhance patient comfort and care.
- Managed appointment scheduling, optimizing clinic workflow and reducing wait times for patients.
- Administered medication and vaccinations as per physician directives while maintaining safety protocols.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Collaborated with team members to implement process improvements that enhanced overall clinic efficiency.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Pharmacy Technician
CVS Pharmacy
Rochester, MI
01.2021 - 03.2022
- Assisted pharmacists in preparing and dispensing medications accurately.
- Managed inventory levels, ensuring timely restocking of medications and supplies.
- Processed prescription orders efficiently using pharmacy management software.
- Educated patients on medication usage, side effects, and storage requirements.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Resolved third-party billing, computer system and customer service issues.
Medical Assistant
Opdyke Medical
Pontiac, MI
04.2022 - 12.2022
- Assisted in patient intake processes, ensuring accurate data collection and documentation.
- Supported healthcare providers during examinations and procedures to enhance patient comfort and care.
- Managed appointment scheduling, optimizing clinic workflow and reducing wait times for patients.
- Administered medication and vaccinations as per physician directives while maintaining safety protocols.
- Collaborated with team members to implement process improvements that enhanced overall clinic efficiency.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Prepared lab specimens for diagnostic evaluation.
Education
Medical Assistant -
Covenant Academy
Bloomfield Hills, MI2022
Diploma - Medical Billing And Administrating
Dorsey Schools
Waterford, MI2009
Skills
HIPAA compliance
Patient scheduling
Customer service
Medical terminology knowledge
Vital sign monitoring
EMR / EHR
CPR
Equipment sterilization
OB/GYN procedures
Medical billing and coding
Specimen labeling
Electrocardiographic rhythm recognition
Inventory and supply management
Adaptable
Complex PROBLEM-SOLVING
Reliable team player
Data entry
Timeline
Medical Assistant
Entech Staffing Solutions
02.2023 - Current
Medical Assistant
Opdyke Medical
04.2022 - 12.2022
Pharmacy Technician
CVS Pharmacy
01.2021 - 03.2022
Medical Assistant -
Covenant Academy
Diploma - Medical Billing And Administrating
Dorsey Schools