Andrea Oceguera
Whittier
Summary
Dynamic and self-motivated professional with a proven track record in policy, procedure, and process improvement initiatives. Skilled in coordinating schedules, managing correspondence, and organizing tasks to consistently meet and exceed expectations. Known for a creative approach and energetic demeanor, coupled with articulate and upbeat communication that fosters positive interactions. Adept at driving efficiency and enhancing operational effectiveness through strategic planning and execution.
Overview
8
8
years of professional experience
Work History
Flooring Customer Service Associate
Cal Coast Flooring
08.2024 - Current
- Coordinated daily office operations, ensuring efficient workflow and communication among staff.
- Managed scheduling for meetings and appointments, optimizing time management across departments.
- Implemented inventory tracking procedures, improving stock management accuracy and reducing discrepancies.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
Mortgage Loan Processor
One True Loan
05.2021 - 06.2024
- Multi-task and manage strict deadlines in an efficient and organized manner
- Audit and identify missing, incomplete, or inaccurate documents preventing errors upon submission.
- Managing Company Social Media accounts, marketing, and creating postings
- Process mortgage loan applications, ensuring compliance with regulatory requirements and company guidelines.
- Verify borrower information and documentation for accuracy and completeness during underwriting process.
Assistant Manager
La Mirada Vistas
07.2017 - 05.2021
- Enforced Company policies and procedures to strengthen operational standards for employees.
- Organized meetings, agendas, files, developed spreadsheets, faxed reports, and scanned documents to bolster organizational workflow.
- Collected payments, issued receipts, and updated accounts to reflect new balances.
Education
Bachelor of Arts - Interior Design
Rocky Mountain College of Art And Design
Denver, CO01-2028
Avocational Certificate Program - undefined
Interior Designers Institute
Newport Beach, CA07.2023
Licensed Vocational Nurse - Nursing Graduate
American Career College
Anaheim, CA08.2016
Skills
- Deadline-driven and detail-focused
- Effective scheduling and planning
- Strong interpersonal skills
- Organizational skills
- Facilitating training sessions
- Office management
Timeline
Flooring Customer Service Associate
Cal Coast Flooring
08.2024 - Current
Mortgage Loan Processor
One True Loan
05.2021 - 06.2024
Assistant Manager
La Mirada Vistas
07.2017 - 05.2021
Avocational Certificate Program - undefined
Interior Designers Institute
Bachelor of Arts - Interior Design
Rocky Mountain College of Art And Design
Licensed Vocational Nurse - Nursing Graduate
American Career College