Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrea Oglesby

Crestview,FL

Summary

Dynamic customer service professional with a proven track record at Awards Plus Frames By Sharon, excelling in active listening and critical thinking. Skilled in optimizing scheduling processes and enhancing customer satisfaction through effective communication and data entry. Fast learner dedicated to fostering strong relationships and ensuring timely order fulfillment. Ambitious and always ready to learn new skills.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Awards Plus Frames By Sharon
Fort Walton Beach, FL
10.2018 - Current
  • Responded to customer requests for products, services, and company information.
  • Developed strong customer relationships through consistent service.
  • Oversaw stock management and facilitated replenishment.
  • Managed questions regarding services and facilitated order placements.
  • Ensured accurate and timely completion of customer orders.
  • Delicately caring for customers valued items, photos and memorabilia, creating life long protection of them.

Scheduler

North Okaloosa Medical Center
Crestview, FL
07.2014 - 02.2017
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Optimized scheduling processes by implementing efficient software tools and organizational systems.
  • Utilized scheduling software to its full potential, enabling more accurate and efficient planning.
  • Handled incoming calls with professionalism in a high-pressure call center environment.

Customer Service Representative

Pizza Hut
Crestview, FL
11.2010 - 09.2012
  • Handled escalated calls efficiently, finding satisfactory resolutions for the customer.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Managed sales operations by utilizing computerized ordering tools.
  • Maintained cleanliness in front lobby and dining area.

Education

Esthetician License - Esthetics

Pensacola State College
Pensacola, FL
05.2017

Diploma -

Baker High School
Baker, FL
05.2013

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Answering calls regarding services
  • Time management
  • Medical Coding
  • Knowledge of Online scheduling systems
  • Fast learner
  • Typing skills

Timeline

Customer Service Representative

Awards Plus Frames By Sharon
10.2018 - Current

Scheduler

North Okaloosa Medical Center
07.2014 - 02.2017

Customer Service Representative

Pizza Hut
11.2010 - 09.2012

Esthetician License - Esthetics

Pensacola State College

Diploma -

Baker High School
Andrea Oglesby