Microsoft Suite
Andrea Olson
Supplier Operations Associate
Chicago,IL
Summary
Highly motivated Senior Associate with over 7 years of experience in a fast-paced Healthcare IT environment. Skilled in multitasking on complex projects and knowledge handling technical systems. Experience providing high level of customer service with extreme attention to detail. Patient-focused and results-driven.
Overview
4
4
years of professional experience
Work History
Supplier Operations Associate
Parachute Health
Chicago, Illinois
04.2024 - Current
- Fielded questions from internal and external stakeholders regarding the platform across multiple CRM tools such as Zendesk and Hubspot.
- Increased productivity by managing 4-5 technical projects weekly from inception to completion with clear communication and attention to detail.
- Well versed in Microsoft Office (Excel, PowerPoint, Word).
- Proved successful working within tight deadlines and a fast-paced environment while managing accounts of varying size.
- Resolved problems, improved operations and provided exceptional service.
- Skilled at working independently and collaboratively in a team environment.
- Skilled in onboarding new team members and training new hires on the platform.
Senior Associate, Partner Operations
Tempus Labs
Chicago, Illinois
08.2022 - 04.2024
- Met project deadlines for company's largest client while working across multiple departments.
- Utilized multiple internal tools as well as Microsoft Suite, SQL, LucidChart, Salesforce, and Tableau.
- Planned, designed and scheduled phases for large projects initiatives.
- Maintained clear communication with precise technical writing to document and inform critical processes.
- Updated operational methods and created clear documentation for changes.
- Met with clients to kickoff projects, provide timeline updates, and deliver data.
Implementation Specialist
CoverMyMeds
Columbus, OH
07.2021 - 07.2022
- Supported launches of over 100 brands within CoverMyMeds product suite.
- Collaborated with Account Managers to organize launch timelines and ensure proper documentation is obtained.
- Created mock ups and provide demos of CoverMyMeds products to illustrate product capabilities.
- Communicated across business units to define project guidelines and organize resources for colleagues to use in brand launches.
Education
Bachelor of Science - Business Administration, Marketing
The Ohio State University
Columbus, OH 08.2013 - 2017.05
Skills
Customer service expert
Application support
Staff education and training
Public Speaking
Project Management
Result interpretation
Software
G-Suite
Salesforce
Atlassian Confluence and JIRA
Timeline
Supplier Operations Associate
Parachute Health
04.2024 - Current
Senior Associate, Partner Operations
Tempus Labs
08.2022 - 04.2024
Implementation Specialist
CoverMyMeds
07.2021 - 07.2022
Bachelor of Science - Business Administration, Marketing
The Ohio State University
08.2013 - 2017.05