Mical Bokretsion
Operations Specialist
San Diego,WA
Summary
Experienced Operations Specialist with over 8 years of experience in customer service. Certified in Data Analytics, I have a strong dedication to streamlining day-to-day logistics, with excellent reputation for resolving problems and improving customer satisfaction.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
3
3
Certification
Work History
Operations Associate/Lead Problem Solver
Amazon Prime Products
San Diego, CA
04.2020 - 04.2021
- Led ongoing training seminars for individuals and teams, covering industry best practices.
- Introduce new tactics to minimize common issues and increase the workflow.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Developed and actualized customer service initiatives to decrease wait times.
Operations Support Specialist
Dolly, Inc
Seattle, WA
01.2017 - 08.2019
- Collaborated with operations team to provide excellent customer service and foster positive work environment.
- Prevented and minimized processing errors by analyzing trends and implementing feedback from managers.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Analyzed information gathered by investigation and reported findings and recommendations.
Wireless Consultant
Cricket Wireless
Lynnwood, WA
09.2015 - 12.2016
- Managed inventory control, cash control and store opening and closing procedures.
- Identified opportunities to improve wireless device performance by introducing new hardware or software updates.
- Performed post-installation inspections to verify hardware and software performance metrics met with customer requirements.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Education
Bachelor of Arts - International Relations
University of
Washington
09.2014 - 06.2019
Business Economics
Jackson School of International Studies
Leon Spain 08.2016 - 09.2016
Skills
Customer Service Expert
undefinedCertification
Search Engine Optimization
Timeline
Data Analytics
05-2021
Google Ads
03-2021
Operations Associate/Lead Problem Solver
Amazon Prime Products
04.2020 - 04.2021
Search Engine Optimization
03-2020
Operations Support Specialist
Dolly, Inc
01.2017 - 08.2019
Business Economics
Jackson School of International Studies
08.2016 - 09.2016
Wireless Consultant
Cricket Wireless
09.2015 - 12.2016
Bachelor of Arts - International Relations
University of
Washington
09.2014 - 06.2019
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