Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Andrea Orellana

Silver Spring,MD

Summary

Resourceful Waitress Supervisor known for high productivity and efficient completion of tasks. Possess specialized skills in team leadership, customer service management, and conflict resolution. Excel in communication, problem-solving, and adaptability, ensuring smooth restaurant operations and positive dining experiences.

Overview

8
8
years of professional experience

Work History

Waitress Supervisor

Catering by Uptown
Silver Spring, MD
05.2016 - Current
  • Supervised waitstaff to ensure quality customer service and satisfaction.
  • Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
  • Coordinated catering services for special events such as weddings or corporate functions.

Restaurant Hostess

Outback Steakhouse
Silver Spring, MD
01.2023 - 04.2024
  • Assigned seating arrangements based on customer preferences and restaurant policies.
  • Monitored dining room activity to ensure all guests were receiving optimal service.
  • Communicated with kitchen staff regarding customer feedback or complaints.

Education

Bachelor of Science - Nursing

Montgomery College
Takoma Park, MD
12-2028

Skills

  • Strong leadership
  • Customer Service
  • Conflict Resolution
  • Effective Communication
  • Kitchen staff coordination

Languages

Spanish
Native/ Bilingual

Timeline

Restaurant Hostess

Outback Steakhouse
01.2023 - 04.2024

Waitress Supervisor

Catering by Uptown
05.2016 - Current

Bachelor of Science - Nursing

Montgomery College

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Andrea Orellana