Andrea Ouzts
Summerville,SC
Summary
Results-driven Client Success Manager with expertise in client relationship management, strategic onboarding, and issue resolution. Proven track record in enhancing customer satisfaction and retention through effective cross-functional collaboration.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Client Success Manager
Alera Group / ebm
2022.11 - 2026.09
- Collaborated with cross-functional teams to address client needs and inquiries.
- Resolved client issues by coordinating with internal departments, insurance brokers & carriers.
- Facilitated onboarding processes for new clients to enhance their experience.
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Assisted in onboarding new customers, ensuring a smooth transition into the platform.
Benefits Analyst II
Marsh & McLennan
2019.09 - 2021.11
- Analyzed employee benefit programs for compliance and effectiveness.
- Conducted training sessions on benefits policies for new employees.
- Assisted in the development of communication materials for benefits enrollment.
- Offered subject matter expertise on employment regulations, compensation policies and personnel management procedures to optimize internal structures.
Project Manager
Benefitfocus / Voya
2011.05 - 2015.07
- Managed project timelines and deliverables for client-focused initiatives.
- Created documentation for processes, standards, and best practices in project management.
- Built and established strong partnerships with teams, vendors and contractors.
- Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
Education
Bachelor of Science - Business Management
University of Phoenix
Columbia, SCSkills
- Client relationship management
- Strategic onboarding
- Cross-functional collaboration
- Client issue resolution
- Customer feedback analysis
- Project management
- Customer retention
- Bswift certified
Certification
BSwift Certified
References
References available upon request.
Timeline
Client Success Manager
Alera Group / ebm
2022.11 - 2026.09
Benefits Analyst II
Marsh & McLennan
2019.09 - 2021.11
Project Manager
Benefitfocus / Voya
2011.05 - 2015.07
Bachelor of Science - Business Management
University of Phoenix