Andrea Pacheco
Plant City,FL
Summary
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
21
21
years of professional experience
Work History
Office Clerk
Bapache Produce Inc.
02.2018 - 11.2023
- Interacted with customers by phone, email, or in-person to provide information.
- Responded to inquiries from callers seeking information
- Handled incoming business and client requests for information
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction
Waitress
Applebee's Neighborhood Grill & Bar
05.2003 - 07.2014
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
High School Diploma -
Canonesas De La Cruz
Lima, Peru12.1999
Skills
- Scheduling and Calendar Management
- Inbound Calls
- Team Collaboration
- Problem Solving
- Decision-Making
- Active Listening
- Relationship Building
- Fluent in Spanish
Languages
Spanish
Native or Bilingual
Timeline
Office Clerk
Bapache Produce Inc.
02.2018 - 11.2023
Waitress
Applebee's Neighborhood Grill & Bar
05.2003 - 07.2014
High School Diploma -
Canonesas De La Cruz