Andie Palacios
El Cerrito,CA
Summary
Dynamic and results-driven professional with extensive experience in customer service and relationship management. Skilled in multitasking and organization, with a strong background in retail sales and workplace safety practices, consistently delivering exceptional client satisfaction.
Overview
13
13
years of professional experience
Work History
Esthetician
Self Employed
Oakland, CA
09.2023 - Current
- Tracks product usage and restocking supplies.
- Establishing long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Provides exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Analyses skin condition and makes appropriate product recommendations.
- Stocks treatment rooms with proper supplies.
- Develops customized facial treatments for individual clients to address specific skin care needs.
- Manages inventory control, regularly monitoring stock levels and placing orders as needed.
- Maintains sterile and inviting treatment environment, adhering to health and safety standards.
Assistant Manager
Radiant Wax
Alameda, CA
06.2021 - 08.2023
- Assisted in developing and implementing marketing strategies to enhance brand visibility.
- Coordinated daily operations to ensure efficient workflow and team productivity.
- Managed inventory levels, streamlining ordering processes to reduce stock discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
Community Manager
Regus Management Group
Sausalito, CA
04.2019 - 06.2021
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Managed social media channels effectively for improved brand visibility and increased audience
- Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
- Produced reports about community activities to keep owners, directors and property managers informed.
Property Manager
IEC Management
Sausalito
04.2018 - 04.2019
- Managed tenant relations, addressing inquiries and resolving issues to maintain customer satisfaction.
- Conducted regular property inspections, identifying areas for improvement and ensuring compliance with safety standards.
- Assisted in budget preparation and expense tracking for property operations, optimizing resource allocation.
- Maintained accurate records of tenant leases, payments, and operational expenses using property management software.
Leasing Manager
Equity Residential
Berkeley, CA
02.2013 - 04.2019
- Managed leasing operations, ensuring compliance with company policies and local regulations.
- Assisted in developing marketing strategies to increase property visibility and attract prospective tenants.
- Conducted property tours, showcasing amenities and addressing client inquiries to enhance customer experience.
- Processed lease applications, verifying documentation and conducting background checks for potential tenants.
- Analyzed market trends to inform pricing strategies and optimize occupancy rates across managed properties.
- Trained new leasing staff on operational procedures, enhancing team efficiency and service quality.
Education
Esthetician License - Esthetics
Paris Beauty College
Concord, CA2010
High School Diploma -
Rocklin High School
Rocklin, CA2007
Skills
- Customer service
- Multitasking and organization
- Relationship building and management
- Retail sales
- Sales background
- Workplace safety practices
Timeline
Esthetician
Self Employed
09.2023 - Current
Assistant Manager
Radiant Wax
06.2021 - 08.2023
Community Manager
Regus Management Group
04.2019 - 06.2021
Property Manager
IEC Management
04.2018 - 04.2019
Leasing Manager
Equity Residential
02.2013 - 04.2019
Esthetician License - Esthetics
Paris Beauty College
High School Diploma -
Rocklin High School