Summary
Detail-oriented and dependable administrative professional with excellent people skills, public relations experience and the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Senior Executive Assistant
Southeastern Grocers
09.2018 - 02.2021
- Managed complex calendar scheduling with focus on proper allocation of executive availability.
- Contributed to smooth business operations by planning and organizing meetings and conferences.
- Prepared meeting agendas and briefing papers for the executive team.
- Reconciled and processed expense reports for the Chief Customer Officer, Senior Vice President of Marketing, Vice President of Loyalty and Digital, Vice President of Brand Communications and Vice President of Marketing Operations.
- Complied with special requests from executive team for research, assistance and travel arrangements.
- Created filing systems for the executive team.
- Screened incoming mail, publications and other correspondence directed to executive team members.
- Coordinated complex annual meeting involving multiple presenters, global attendees and robust budget encompassing livestream production, remote location arrangements and senior executive accommodations.
- Coordinated and executed confidential projects.
- Distributed company-wide announcements, booked conference rooms and coordinated catering for the Marketing and Merchandising all-team meetings.
- Scheduled monthly and annual offsite visits with top national and international executives.
- Conducted research to prepare, gather and proof briefing materials, agendas and decks for executive-level meetings.
- Managed executives' complex and frequently changing travel arrangements and coordinated pre-planning of trips.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Developed and maintained automated alert systems for important deadlines.
Executive Assistant
Schnuck Markets Inc.
11.2016 - 09.2018
- Answered high volume of phone calls and email inquiries.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for the executive team.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Filed paperwork and organized computer-based information.
- Volunteered to help with special projects of varying degrees of complexity.
- Organized logistics and materials for external meetings.
- Created and managed office systems to efficiently deal with documentation.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Administrative Assistant
Schnuck Markets Inc.
09.2015 - 11.2016
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Managed filing system, entered data and completed other clerical tasks.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Created and maintained databases to track and record engineering projects, purchase orders and invoices.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Built and maintained excellent customer relationships through timely response to inquiries.
Assistant Property Manager
Tower Properties
07.2014 - 08.2015
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Administered operations to handle needs of 329 property units.
- Kept properties in compliance with local, state, and federal regulations.
- Maximized rental income while minimizing expenses through effective planning and control.
Leasing Manager
Tower Properties
12.2013 - 07.2014
- Introduced prospective tenants to types of units available and performed tours of premises. Highlighted features, answered questions, and discussed concerns to close contracts.
- Collected, completed, and processed lease applications.
- Typed lease and completed appropriate paperwork. Input approved application information in YARDI software for Assistant Property Manager to process.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Developed and implemented marketing strategies to increase occupancy rates. While in this role, improved occupancy to 99% which allowed for rent increase and profitability.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Established key relationships with potential renters.
- Explained terms of lease and amounts to be paid to tenants.
- Responded to Common Area Maintenance (CAM) inquiries.
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Skills
- Conflict resolution techniques
- Office equipment proficiency
- Administrative Skills
- Meticulous attention to detail
- Exceptional interpersonal skills
- Records Management
- Data Entry
- Payment Collection
- Adaptability and Flexibility
- Document Review
- Task Prioritization
Timeline
Senior Executive Assistant - Southeastern Grocers
09.2018 - 02.2021
Executive Assistant - Schnuck Markets Inc.
11.2016 - 09.2018
Administrative Assistant - Schnuck Markets Inc.
09.2015 - 11.2016
Assistant Property Manager - Tower Properties
07.2014 - 08.2015
Leasing Manager - Tower Properties
12.2013 - 07.2014