Andrea Martin
Inwood,WV
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
First United Bank and Trust
10.2022 - Current
- Experienced Customer Service Representative at First United Bank and Trust with a demonstrated track record as a Consumer Loan Officer, Notary, and skilled Teller across multiple locations
- Proven ability to swiftly adapt to new environments and procedures, ensuring seamless operations and exceptional customer service
- Known for efficiency, accuracy, and a commitment to maintaining high standards of banking professionalism.
Technical Support Representative
FISV - Fiserv
11.2021 - 10.2022
- Dynamic Technical Support Agent at Fiserv, specializing in payment processing gateways within a fast-paced call center environment
- Proven expertise in delivering superior technical assistance to clients, ensuring seamless operation of their payment systems
- Strong skills meeting compliance requirements promptly and effectively
- Recognized for a strong aptitude in quickly mastering new systems and technologies, enhancing overall efficiency and customer satisfaction.
Team Member
Chick-fil-A
01.2018 - 11.2021
- Customer Service: Provide friendly, prompt, and accurate service to guests, ensuring a positive dining experience.
- Order Taking: Accurately take customer orders and process payments using the point-of-sale system.
- Team Collaboration: Work collaboratively with team members to achieve daily goals and provide exceptional service.
- Product Knowledge: Stay informed about menu items, promotions, and nutrition information to assist customers effectively.
Education
Spruce School of Real Estate
Morgantown, WV01.2024
IAP Career College
Online06.2020
High school or equivalent -
Spring Hill High School
Martinsburg, WV04.2020
Skills
- Customer service
- Technical Support
- Help Desk
- IT Support
- Troubleshooting
- Problem-solving abilities
- Banking
- Sales
- Loan Officer Experience
Accomplishments
- West Virginia licensed Realtor for Pearson Smith Realty
- Notary Public in the State of West Virginia
- Certified Wedding Planner
Certification
- Certified Notary Public
- Real Estate License/ West Virginia licensed Realtor working with Pearson Smith Realty.
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Representative
First United Bank and Trust
10.2022 - Current
Technical Support Representative
FISV - Fiserv
11.2021 - 10.2022
Team Member
Chick-fil-A
01.2018 - 11.2021
High school or equivalent -
Spring Hill High School
Spruce School of Real Estate
IAP Career College
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