Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Andrea pensado

Richfield,UT

Summary

Dynamic professional with a strong background in customer service at Walmart, adept at resolving complex issues and enhancing customer satisfaction. Proven ability in critical thinking and active listening, complemented by skills in financial reporting and auditing. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

2
2
years of professional experience

Work History

Tutor

UTRGV
10.2023 - 05.2024
  • Facilitated small group study sessions to enhance student understanding of complex subjects.
  • Developed tailored lesson plans to address individual student learning needs and goals.
  • Assisted students in mastering academic concepts through one-on-one tutoring sessions.
  • Implemented effective study strategies to improve retention and test performance among students.
  • Provided constructive feedback on assignments, promoting academic growth and confidence.

Customer Service Representative

Walmart
06.2024 - Current
  • Assisted customers with inquiries and resolved issues effectively.
  • Provided product information to enhance customer understanding and satisfaction.
  • Collaborated with team members to improve service delivery processes.
  • Adapted communication styles to meet diverse customer needs and preferences.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Education

Associate of Arts - General Studies

Texas Southmost College
Brownsville, TX
05-2023

High School Diploma -

Veterans Memorial Early College High School
Brownsville, TX
05-2023

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Journal entries
  • Bookkeeping
  • Audits
  • Financial auditing

Timeline

Customer Service Representative

Walmart
06.2024 - Current

Tutor

UTRGV
10.2023 - 05.2024

Associate of Arts - General Studies

Texas Southmost College

High School Diploma -

Veterans Memorial Early College High School
Andrea pensado