Andrea Perez
Kissimmee,FL
Summary
Proven Branch Administrator with a track record of enhancing production rates at Yardnique, Inc by resolving staff conflicts and streamlining payroll operations. Skilled in office administration and employee training, I excel in improving efficiency and employee satisfaction. My approach ensures compliance, optimizes onboarding, and elevates customer service standards.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Branch Administrator
Yardnique, Inc
04.2024 - 10.2024
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Managed benefits enrollment by answering questions and aiding employees with login details.
- Oversaw hiring, staffing, and labor law compliance.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Updated HR database with new employee information, changes in benefits, and other details.
- Administered employee benefits programs and assisted with open enrollment.
- Developed and implemented onboarding and orientation programs for new employees.
- Submitted event POs and invoices to accounting team.
- Administered payroll, accounting and purchasing.
- Entered purchase orders, invoices and payments into company accounting system.
- Entered invoice into accounting software for payment.
- Verified payroll, vacation and sick time hours to support accounting processes.
Customer Service Representative
Floralawn
11.2016 - 04.2024
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
- Trained new personnel regarding company operations, policies and services.
- Assisting in the preparation of estimates and contracts.
Education
Edwin G Foreman High School
ChicagoSkills
- Scheduling appointments
- Office Administration
- Document Management
- Employee Training
- Customer Service
- Onboarding and Orientation
- Human Resources Support
- Termination Documentation
- Workers' compensation
- Payroll
Certification
- CNP - Certified Notary Public
- Certified, Sunshine 811 ITE
Languages
Spanish
Native or Bilingual
Software
Aspire
Microsoft Office
Timeline
Branch Administrator
Yardnique, Inc
04.2024 - 10.2024
Customer Service Representative
Floralawn
11.2016 - 04.2024
Edwin G Foreman High School