Andrea Perez
Chambersburg,PA
Summary
Seeking an A+ position that offers ample opportunities for growth and development of customer service skills and experience. Excited to embrace a challenge that will serve as a stepping stone towards future business endeavors.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
HydroFlask
10.2021 - 10.2022
- Call Center Customer Representative
- Warranty
- Refund
- Manual Orders over the phone
- Emails
Customer Service Advisor (Service Writer)
PEP Boys Auto
11.2015 - 07.2017
- Addressing customers concern
- Writing estimates and presenting to customers in person and/or over the phone
- Creating appointments and calling to confirm
- Ensuring customers vehicles are safe and well taken care of
- Setting up warranty claims
- Dealing with warranty company
- Monitoring appointments, making sure there is enough time and technicians between each appointment
Assistant Manager
Hecos LLC
04.2015 - 11.2015
- Setting up appointments for customers for representative to speak and meet with clients
- Taking orders
- Making sure orders are on time
- Opening and closing store
Revenue Recovery
United Parcel Service
10.2015 - 10.2015
- Auditing packages
- Measuring packages to find it’s weight dimensions
- Weighting packages
- Ensuring that customers pay the correct amount
Education
High School -
Union Catholic HS
Scotch Plains, NJCollege - Psychology
Union County College
Crandford, NJSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Complaint handling
- Conflict resolution
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Scheduling
- Follow-up skills
- Call management
- Product knowledge
- Paperwork processing
- Appointment scheduling
- Order processing
- Documentation
- Prioritization
- De-escalation techniques
- Product sales
- Multi-line phone talent
- Sales expertise
- Assertiveness
- Order fulfillment
- Store maintenance
- Recordkeeping strengths
- Reading comprehension
- Service upselling
- Proofreading
- Retail store support
- Stock management
- Product promotion
- Brand representation
- Sales closing
Awardsandacknowledgements
- Honor Student throughout Middle School to High School
- Multi-tasker
- Quick learner
- I am a positive, open-minded person who always has a smile on her face no matter how rough the day has been.
- Works well under pressure
- Always up for a challenge
- Reliable, can always be counted on to go to work even at the last minute.
- People person
Timeline
Customer Service Representative
HydroFlask
10.2021 - 10.2022
Customer Service Advisor (Service Writer)
PEP Boys Auto
11.2015 - 07.2017
Revenue Recovery
United Parcel Service
10.2015 - 10.2015
Assistant Manager
Hecos LLC
04.2015 - 11.2015
High School -
Union Catholic HS
College - Psychology
Union County College