Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Andrea Pola

Myrtle Beach,SC

Summary

Experienced and compassionate Certified Nursing Assistant with 33 years in healthcare, specializing in maternity and endoscopy within hospital and outpatient surgery settings. Renowned for delivering empathetic, patient-focused care and fostering strong communication with patients, families, and multidisciplinary teams. Adept at navigating complex healthcare systems, maintaining accurate records, and managing sensitive information with discretion and professionalism. Now seeking to bring extensive clinical insight and exceptional interpersonal skills to a remote healthcare role, with a focus on customer service, patient support, or care coordination. Committed to providing the same high level of care and service in a virtual environment as in direct patient care.

Overview

38
38
years of professional experience
1
1
Certification

Work History

Sales Floor Associate

Hamrick's
08.2024 - 05.2025
  • Collaborate with team members to complete store resets and seasonal displays for optimal product visibility.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

Certified Nursing Assistant

Laurentide Of Mashpee Commons
06.2023 - 08.2023
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Documented patient information and care activities in electronic health record.

Scope Technician (Per Diem)

Cape And Islands Endoscopy Center
01.2023 - 05.2023
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Ensured compliance with all regulatory guidelines governing endoscopy practice by consistently following strict protocols for sterilization, equipment maintenance, and patient safety measures.

Certified Nursing Assistant (PSA) Endoscopy

Falmouth Hospital
11.2012 - 10.2020
  • Advanced skillset through participation in specialized trainings on various types of endoscopic equipment, broadening capabilities as a technician.
  • Optimized system performance thorough testing and analysis.
  • Trained new technicians and Registered Nurses on standard operating procedures, ensuring consistency across the team.
  • Participated in OR suite turnaround procedures such as cleaning and case flow management.
  • Ensured compliance with all regulatory guidelines governing endoscopy practice by consistently following strict protocols for high level disinfection, equipment maintenance, and patient safety measures.
  • Supported physicians and nursing staff during procedures.

Certified Nursing Assistant (PSA) Maternity

Falmouth Hospital
01.1996 - 11.2012
  • Delivered direct care to patients under supervision of charge nurse.
  • Maintained equipment and supplies, confirming sufficient inventory levels prior to labor and delivery as well as procedures.
  • Ensured proper handling of specimens through accurate labeling, documentation, and transportation to labs/pathology for analysis.
  • Assisted in the successful delivery of newborns by supporting medical staff during procedures.
  • Mentored new CNA staff members on best practices in labor and delivery nursing, contributing to a cohesive and collaborative team environment.
  • Reduced complications during childbirth by assisting physicians with surgical preparations such as setting up sterile fields and instrument trays .
  • Improved patient comfort by providing compassionate and attentive care during labor and delivery.

Dietary Aide

Falmouth Hospital
06.1987 - 01.1996
  • Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
  • Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.

Education

Certificate - Medical Billing And Coding

Ed2go /Palmetto Goodwill
Myrtle Beach, SC
02.2026

High School Diploma - Cosmetology /Upholstery

Upper Cape Cod Regional Vocational Technical
Bourne, MA
02-2026

Skills

  • Customer service
  • Medical terminology
  • HIPAA compliance
  • EMR / EHR
  • Time management
  • Complex Problem-solving
  • Attention to detail
  • Patient care

Certification

  • CNA - Certified Nursing Assistant

Timeline

Sales Floor Associate

Hamrick's
08.2024 - 05.2025

Certified Nursing Assistant

Laurentide Of Mashpee Commons
06.2023 - 08.2023

Scope Technician (Per Diem)

Cape And Islands Endoscopy Center
01.2023 - 05.2023

Certified Nursing Assistant (PSA) Endoscopy

Falmouth Hospital
11.2012 - 10.2020

Certified Nursing Assistant (PSA) Maternity

Falmouth Hospital
01.1996 - 11.2012

Dietary Aide

Falmouth Hospital
06.1987 - 01.1996

Certificate - Medical Billing And Coding

Ed2go /Palmetto Goodwill

High School Diploma - Cosmetology /Upholstery

Upper Cape Cod Regional Vocational Technical

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