Andrea Povlak
Jacksonville
Summary
Diplomatic Human Resources Specialist with 5 years of comprehensive experience managing and guiding employees. Polished in conducting background checks, organizing and scheduling interviews and administering employment benefits. Commended for creating positive organizational climate and improving employee morale and job satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Healthcare Recruiter
Cancer Specialists of North Florida
03.2023 - Current
- Creates sourcing strategies to attract and find top talent candidates to fill open positions including using technology search techniques, establish external relationships and support and attend recruitment hiring events
- Ensures job descriptions exists for all positions; revised as needed with approval from management
- Writes and places job advertising in various social media sites ie: LinkedIn, Facebook, school recruitment websites etc
- Develops relationships with local schools for recruitment of students
- Screens and selects top talent candidates by conducting initial interviews, submit viable candidates to hiring manager for review
- Hiring manager makes final hiring decision
- Present offers including salary offer and benefits
- Completes the on-boarding process ie: background checks, pre-employment drug screening etc
Human Resources Generalist
Cancer Specialists of North Florida
04.2019 - 03.2023
- Conducted background checks, reference checks and employment verification
- Facilitated delivery of HR services by establishing and maintaining positive relationships with teams and leadership across organization
- Researched employee relations issues and conducted meetings with employees and supervisors
- Processed salary changes stemming from merit increases, promotions, bonuses and pay adjustments
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes
- Conducted employee hiring and exit interviews
- Worked on 401(k) administration, FMLA and workers' compensation claims and benefits
Pharmacy Technician
Cancer Specialists of North Florida
12.2018 - 04.2019
- Teamed with peers, technicians and pharmacists to prioritize and complete orders
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions
- Interpreted and processed medication orders under supervision of pharmacist
- Transmitted claims to insurance companies for payment and reconciled EOBs
Provider Services Specialist
Novitas Communications
06.2018 - 12.2018
- Answered inbound calls to provide information, answer questions or discuss payment options
- Delivered positive customer experiences by implementing effective quality assurance practices
- Researched customer issues to understand problems and developed successful resolutions
Pharmacy Technician
Cancer Specialists of North Florida
02.2016 - 05.2018
- Teamed with peers, technicians and pharmacists to prioritize and complete orders
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions
- Interpreted and processed medication orders under supervision of pharmacist
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits
- Transmitted claims to insurance companies for payment and reconciled EOBs
- Prepared prescription transfers to other pharmacies
Education
Master of Science - Industrial/Organizational Psychology
Capella University
Minneapolis, MNBachelor of Science - Psychology
Shawnee State University
Portsmouth, OH12.2009
Skills
- Benefits Administrator
- Personnel Engagement
- Affirmative Action
- Personnel Recruitment
- Employee Orientation
- In-Person and Telephone Interviewing
- Policy Interpretation
- Decision Making
- New Hire Onboarding
- Termination Documentation
- Employee Relations
- Recruitment/Onboarding
Certification
SHRM Certified Professional, 2021
Timeline
Healthcare Recruiter
Cancer Specialists of North Florida
03.2023 - Current
Human Resources Generalist
Cancer Specialists of North Florida
04.2019 - 03.2023
Pharmacy Technician
Cancer Specialists of North Florida
12.2018 - 04.2019
Provider Services Specialist
Novitas Communications
06.2018 - 12.2018
Pharmacy Technician
Cancer Specialists of North Florida
02.2016 - 05.2018
Master of Science - Industrial/Organizational Psychology
Capella University
Bachelor of Science - Psychology
Shawnee State University
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