ANDREA PULGAR

• Prepare appropriate paperwork for patient appointments.

• Tracked office supplies inventory levels, placed orders for replenishment as needed.
• Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
• Provided administrative support such as filing documents, photocopying and scanning materials.
• Performed data entry into computer systems to maintain accurate records of customer information.
• Assisted with scheduling appointments for clients and visitors.
• Handled sensitive information in a confidential manner.

• Checked patients in and out, verified insurance information, and collected copays.
• Scheduled appointments, managed patient records, and updated medical histories.
• Prepared and maintained accurate medical charts for each patient visit.
• Answered incoming calls, addressed inquiries, and routed messages to appropriate personnel.
• Provided administrative support such as filing documents, photocopying materials, and organizing office supplies.
• Ensured compliance with HIPAA regulations by maintaining the confidentiality of all patient information.
• Provided customer service to patients, including answering questions about treatments or services offered by the practice.
• Managed multiple tasks simultaneously while providing excellent customer service in a busy office environment.

• Provided Spanish-English interpretation services for medical appointments, court hearings, and other legal proceedings.
• Performed simultaneous translation during conferences and meetings held in both languages.
• Interpreted phone conversations between people who spoke different languages fluently.
• Managed a high-volume call center environment efficiently.

• Greeted patients, verified insurance information, and collected copays.
• Scheduled appointments, managed patient records, and updated medical histories.
• Prepared and maintained accurate medical charts for each patient visit.
• Answered incoming calls, addressed inquiries, and routed messages to appropriate personnel.
• Verified patient demographics, entered data into the electronic health record system, and provided support to physicians.
• Provided administrative support such as filing documents, photocopying materials, and organizing office supplies.
• Ensured compliance with HIPAA regulations by maintaining the confidentiality of all patient information.
• Performed quality assurance checks on documentation to ensure the accuracy of data entry.

• Receive and stock merchandise
• Resolve customer complaints, guide them and provide relevant information
• Create change orders and deposits to the bank
• Open and close cash registers
• Issue receipts, refunds, and changes of tickets
• Scan goods and ensure pricing is accurate
• Manage transactions with customers using cash registers.

• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
• Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs
• Welcome customers to the store and answer their queries
• Follow and achieve department's sales goals on a monthly, quarterly and yearly basis
• Maintain in-stock and presentable condition
• Remain knowledgeable on products offered and discuss available options
• Process POS (point of sale) purchases
• Open and close the store
• Assist the manager with hiring and training new hires.

• Patient registration and check in
• Traffic control
• Answering patient questions
• Line monitor
• Tracking inventory and supplies
• Assist with temperature checks
• COVID screening questions and any other job duties requested
• Updated patients' medical records using electronic recordkeeping system
• Scheduled appointments for providers and maintained office master calendar.