Andrea Ramirez
Dunkin' Donuts
Acworth ,GA
2
Languages
5
years of professional experience
Dynamic and results-driven team leader with extensive experience at Dunkin' Donuts, excelling in employee training and customer satisfaction. Proven ability to motivate staff and enhance service quality, achieving significant improvements in guest experiences. Skilled in cash management and problem-solving, fostering a collaborative and efficient work environment.
Experienced with team coordination and task management, ensuring seamless operations and high-quality service. Utilizes leadership and problem-solving skills to address challenges and maintain team efficiency. Knowledge of effective communication techniques to foster cohesive and motivated crew.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Work History
Crew Member Team Leader
1 Year 8 Months- Supervised crew members during shifts, ensuring fast service, food safety, and consistent guest satisfaction.
- Trained new team members on register procedures, beverage preparation, and drive-thru workflow.
- Monitored cash handling, balanced drawer accuracy, and resolved register discrepancies promptly.
- Coordinated food preparation, restocking, and front-counter operations to maintain smooth service flow.
- Resolved customer concerns professionally, maintaining positive service and repeat business.
- Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
- Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
- Oversaw cash management procedures, ensuring accuracy in transactions and reducing discrepancies in end-of-day reports.
- Resolved customer complaints promptly, going above-and-beyond to ensure complete satisfaction with our services.
Crew Member
5 Months- Prepared chicken fingers, fries, and toast while maintaining consistent food quality and presentation.
- Delivered friendly customer service at register, drive-thru, and dining areas.
- Followed food safety, sanitation, and cleanliness standards throughout shift.
- Assembled orders accurately to support fast, efficient service flow.
- Restocked ingredients, packaging, and supplies to keep operations running smoothly.
- Communicated with team members to coordinate order timing and kitchen priorities.
- Cleaned workstations, equipment, and dining areas to maintain organized environment.
- Supported rush periods by adapting quickly and completing tasks with efficiency.
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
Crew Member
1 Year 11 Months- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Stocked shelves to organize aisles in assigned department.
McDonald's Crew Member
1 Year 1 Month- Greeted customers and took accurate orders at front counter and drive-thru.
- Assembled sandwiches, fries, and beverages following food quality and presentation standards.
- Operated cash register, handled payments, and balanced transactions with accuracy.
- Maintained clean workstations, dining areas, and equipment to support food safety.
Education
High School Diploma
Skills
Dress code enforcement
Employee motivation
Workload balancing
Team management
Sales and marketing
Workplace safety
Employee training
Team player
Problem-solving
Heavy lifting
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Crew Member
Rasing Canes
04.2025 - 09.2025Read More
Crew Member Team Leader
Dunkin' Donuts
07.2024 - 03.2026Read More
Crew Member
KFC Taco Bell
08.2022 - 07.2024Read More
McDonald's Crew Member
McDonald's
07.2021 - 08.2022Read More
Etowah High School
High School Diploma
Read More