Andrea R Dooley
Houston,TX
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
25
25
years of professional experience
Work History
Retention Rep
Charter Spectrum
06.2020 - Current
- Meet weekly, monthly goals
- Answer customer questions about billing, pricing and package of products.
Customer service Coordinator
Tj Max Corp
04.2017 - 06.2022
- Train Associates TJ Max Systems
- Assist Managers open and closed stores
- Ascertain customer loyalty program
Claim Analyst/Financial Counselor
Ohio Health Corp
07.2000 - 11.2019
- Bill claims to insurance providers
- Correct denied claims, submit corrected claim with Medical records.
- Assist patients apply for financial assistance
Education
High School -
East High
06.1980
Skills
- Customer satisfaction
- Customer engagement
- Customer support
- Call center experience
- Customer advocacy
- Customer education
- Computer skills
- Excellent communication
- Understanding customer needs
- Active listening
Timeline
Retention Rep
Charter Spectrum
06.2020 - Current
Customer service Coordinator
Tj Max Corp
04.2017 - 06.2022
Claim Analyst/Financial Counselor
Ohio Health Corp
07.2000 - 11.2019
High School -
East High