Summary
Overview
Work History
Education
Skills
Timeline
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KINGSLEY EZE

Houston

Summary

Responsible Data Specialist bringing abundant experience from varying data entry settings. Well-coordinated and detail-oriented in addressing and resolving system issues to complete assignments. Decisive and analytical problem-solver. Friendly Customer Retention Specialist succeeds in identifying customer needs and utilizing inbound and outbound retention strategies. Professional telephone demeanor with sound knowledge of sales retention. Uses problem resolution and de-escalation techniques effectively.

Overview

6
6
years of professional experience

Work History

Business Services Retention Rep.

COMCAST
10.2023 - Current
  • Identified trends in customer feedback data, collaborating with management to implement improvements in products or services offerings accordingly.
  • Enhanced service quality by providing constructive feedback on existing processes during team meetings.
  • Successfully retained at-risk customers by presenting customized offers based on their preferences and usage patterns.
  • Increased customer retention by addressing concerns and offering tailored solutions to retain business.

CSR/Data Entry

S4 AT & T
04.2022 - 09.2023


  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.

CSR/INBOUND SALES/DATA ENTRY

SPECTRUM/CHARTER COMMUNICATION
02.2019 - 04.2022
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.

Education

Bachelor of Science - Economics

Lagos State University
Lagos,Nigeria
06.2008

GED -

Ajangbadi High School
Lagos,Nigeria
05.2001

Skills

  • Customer Satisfaction
  • Customer Engagement
  • Customer Support
  • Call center experience
  • Data Entry Procedures Knowledge
  • Accuracy and Attention to Detail
  • Data Collection
  • Data Processing
  • CRM
  • Salesforce,Workbench, CSG
  • Opus, Telegence

Timeline

Business Services Retention Rep.

COMCAST
10.2023 - Current

CSR/Data Entry

S4 AT & T
04.2022 - 09.2023

CSR/INBOUND SALES/DATA ENTRY

SPECTRUM/CHARTER COMMUNICATION
02.2019 - 04.2022

Bachelor of Science - Economics

Lagos State University

GED -

Ajangbadi High School

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KINGSLEY EZE