Andrea Regan

• Serves as liaison between Company and client human resources (HR) and employees in management of absence programs including short term disability and leave of absence
• Communicates with client, employee, and Company operations team to coordinate resolution of escalated issues
• Works with Project Manager to update and maintain absence program procedures relating to administration, compliance requirements, and audits of leaves; employee handbook and other program-related documents.
• Researches and resolves pay related escalations with extensive knowledge base of system coding and pay impacting files including WSI, job row, ATP, and off cycles
• Assists in completion of reports as requested by internal or external client
• Completes root cause analysis for pay related escalations

• Analyze and determine eligibility for short term disability benefits by specific guidelines

• Manage short term disability claims with concurrently with FMLA according to ERISA guidelines

• Uses knowledge and application of ICD9 and CPT codes while managing disability claims

• Communicate effectively while providing excellent customer service and building a rapport with associates to guide them with the disability process

• Review medical documentation to determine one's ability to meet the definition of disability based on the client specific definition

• Accurately document correspondences with associates and medical providers

• Demonstrates excellent time management skills to meet deadlines relating to the claim process in order to satisfy best practice

• Operates as one company one team in order to exemplify core values

Analyze and determine eligibility for short term disability benefits by specific guidelines

• Manage short term disability claims with concurrently with FMLA according to ERISA guidelines

• Uses knowledge and application of ICD9 and CPT codes while managing disability claims

• Communicate effectively while providing excellent customer service and building a rapport with associates to guide them with the disability process

• Review medical documentation to determine one's ability to meet the definition of disability based on the client specific definition

• Accurately document correspondences with associates and medical providers

• Demonstrates excellent time management skills to meet deadlines relating to the claim process in order to satisfy best practice

• Operates as one company one team in order to exemplify core values

• This position allowed me to work with customers via phone, and to advise appropriate business segments, with identified risks and regulatory action
• I was responsible for calculating and processing daily holds reports and monitored customer accounts
• I had the training to use software to detect transactions and accounts that increase risk and loss exposure
• I was specifically trained to detect excessive use of uncollected funds on deposit accounts
• Scanning banking documents into the system daily was also my responsibility