Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
OUTING, FAMILY, KIDS SPORTS
Languages
Timeline
Generic

DALENE IKEGWUONU

Lackawanna,NY

Summary

Proven in fostering collaborative relationships and streamlining processes, I significantly enhanced productivity at Aspire Of WNY. My technical knowledge and interpersonal abilities led to the establishment of effective communication channels and the management of challenging behaviors, driving continuous improvement and positive outcomes in healthcare settings. Highly organized, efficient and communicative Liaison Officer with strong background coordinating business operations with internal and external stakeholders. Effective in serving as middle person in streamlining processes, resolving issues and improving communications. Dedicated Liaison professional with strong interpersonal and organizational skills. Qualified and mature with exceptional abilities in mediation and legal support. Fortes include preparing departments with detailed strategies to achieve desired outcomes and developing and analyzing internal procedures. Proficient RML driven to work with doctors and administrators to build the best support program for students. Excellent communication, problem-solving and planning abilities. Bringing 19+ year background of success in RHA/RML field.

Overview

20
20
years of professional experience
1
1
Certification

Work History

RESIDENTIAL MEDICAL LIASION

Aspire Of WNY
03.2005 - Current
  • Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
  • Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
  • Maintained up-to-date knowledge of industry trends, sharing insights with colleagues to drive continuous improvement efforts.
  • Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
  • Established effective communication channels between departments by organizing and facilitating cross-functional meetings.
  • Solved conflicts and addressed issues that occurred between other entities and business.
  • Acted as the liaison between upper management and staff members, promoting positive working relationships built on trust.
  • Increased overall productivity by streamlining internal processes and introducing new tools for more efficient workflow management.

Direct Care Professional

Aspire Of WNY
03.2005 - Current
  • Assisted residents with personal hygiene tasks, ensuring their dignity and comfort throughout the process.
  • Managed challenging behaviors among residents using de-escalation techniques and positive reinforcement strategies.
  • Followed nutritional plans to prepare optimal meals.
  • Enhanced resident well-being by providing compassionate care and support in daily activities.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Supported the emotional well-being of residents by establishing strong relationships built on trust and empathy.
  • Documented residents' mental status, sleep, and eating patterns in medical record books.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Provided mobility assistance to residents as needed, including transferring between beds or chairs and aiding with ambulation around the facility.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.

Education

High School Diploma -

GRANITE HILL HIGH SCHOOL
EL CAJON, CALIFORNIA

Skills

  • Assessment capabilities
  • Assertiveness
  • Mediation skills
  • Influencing skills
  • Representative experience
  • Verbal and written communication
  • Team Collaboration
  • Interpersonal abilities
  • Technical knowledge
  • Goal Setting
  • Collaborative relationships
  • Issue Resolution
  • Project Planning

Accomplishments

  • Documented and resolved med errs which led to prevention from further med error findings.

Certification

  • RE-CERT SCIP Training - ANNUAL
  • Certified RML, ASPIRE OF WNY - 2010

OUTING, FAMILY, KIDS SPORTS

Family is my #1 priority. Both of my boys are loyalty to Football. I am #1 their Football fan. Enjoy outdoor activities. Spend time with my kids and my grandkids is most important. I enjoy my work as well. I enjoy extracting with new people. I love challenges.

Languages

ASl - American Sign Language - Proud Deaf

Timeline

RESIDENTIAL MEDICAL LIASION

Aspire Of WNY
03.2005 - Current

Direct Care Professional

Aspire Of WNY
03.2005 - Current

High School Diploma -

GRANITE HILL HIGH SCHOOL

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DALENE IKEGWUONU