Andrea Reynoso
Houston,TX
Summary
Resourceful professional in finance management, known for high productivity and efficient task completion. Specialized skills include negotiation tactics, account reconciliation, and regulatory compliance. Excel in communication, problem-solving, and time management which ensure outstanding performance in client interactions and financial resolutions.
Overview
7
7
years of professional experience
Work History
Collection Specialist
Harris County Toll Road Authority
Houston, TX
03.2022 - Current
- Attended training sessions to stay abreast of changes in industry regulations related to collections practices.
- Documented all debtor interactions accurately for compliance and follow-up.
- Monitored debtor accounts for changes in status or payment arrangements.
- Interviewed customers to determine reasons for delinquency, source of income, and next pay date to build solutions for financial issues.
- Located and notified customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
- Reviewed overdue accounts to schedule contact dates for follow-up phone calls.
- Initiated legal proceedings against delinquent customers when necessary.
Administrative Assistant
City of Houston - Municipal Courts Administration
Houston, Texas
02.2022 - 03.2023
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Handled confidential documents in an organized fashion according to established protocol.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Managed database systems containing customer contact information.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Maintained office supplies inventory by checking stock to determine inventory level.
Customer Service Lead
Mohawk Industries Inc
Dalton, GA
03.2018 - 11.2022
- Answered inbound calls, chats and emails to facilitate customer service.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Monitored customer service performance metrics to identify areas for improvement.
- Provided expertise on product knowledge, services, policies and procedures to customers.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
Education
Associate of Science - Business Communication
Lone Star College
Houston, TX01-2026
High School Diploma -
Dalton High School
Dalton, GA11-2018
Skills
- Data entry proficiency
- Goal oriented
- Assertiveness
- Empathy and tactfulness
Timeline
Collection Specialist
Harris County Toll Road Authority
03.2022 - Current
Administrative Assistant
City of Houston - Municipal Courts Administration
02.2022 - 03.2023
Customer Service Lead
Mohawk Industries Inc
03.2018 - 11.2022
Associate of Science - Business Communication
Lone Star College
High School Diploma -
Dalton High School