ANDREA RICCIARDI
Lakeland,FL
Summary
Hardworking, motivated individual with excellent communication, interpersonal, and creative thinking skills. A highly cooperative and generous team player with a deep love for working with people, demonstrating patience and empathy for others. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. Aiming to leverage my abilities to successfully fill the vacancy at your organization.
Overview
13
13
years of professional experience
Work History
SERVER
BAGELS &
Lake Worth, FL
07.2023 - 03.2026
- Greeted and accommodated guests, building positive experience from first interaction.
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Interacted with customers in a friendly and professional manner to enhance their dining experience.
- Memorized frequent customer preferences to build relationships and loyalty.
- Collaborated with kitchen staff during busy periods to ensure timely service and customer satisfaction.
- Prioritized multiple tasks in dynamic environment while maintaining composure to support smooth operations.
- Assisted with training of new staff members.
SERVER
BAGEL BAR EAST
North Miami Beach, USA
02.2023 - 05.2023
- Prepared and served food and beverages to customers.
- Checked in with guests during meal service to ensure satisfaction, replenishing drinks and addressing additional requests.
- Resolved customer complaints and inquiries promptly, enhancing overall guest experience.
- Memorized menu to help diners make informed meal choices.
- Persuaded or influenced guest purchase by enticing with higher margin items and add-ons.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Encouraged guests to purchase additional items like appetizers, drinks, and desserts, increasing average order value.
- Recorded transactions in point of sales system to deliver prompt service.
- Attended company and restaurant required trainings and meetings, improving skills.
HOUSEKEEPING SUPERVISOR
CRIDOM MANAGEMENT
Sunny Isles Beach, USA
12.2021 - 02.2023
- Inspected vacant and cleaned rooms to verify best possible presentation to guests.
- Trained new employees on duties and responsibilities of department.
- Inventoried stock to verify available supplies and equipment in adequate amounts.
- Monitored daily operations of housekeeping staff and provided feedback.
- Performed and assisted with cleaning duties.
- Selected most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.
- Ensured that supplies and equipment were available in adequate amounts.
SERVER/BARTENDER
BELLA LUNA
Aventura, USA
05.2013 - 04.2020
- Greeted and accommodated guests, building positive experience from first interaction.
- Prepared and served food and beverages to customers.
- Memorized menu to help diners make informed meal choices.
- Managed customer orders using point-of-sale systems effectively.
- Provided exceptional customer service in fast-paced dining environment.
- Demonstrated strong teamwork skills while supporting colleagues during busy periods.
- Greeted customers, answered questions, and recommended specials to increase profits.
Education
High school or equivalent -
TRITON REGIONAL
Runnemede, NJ06-1998
Skills
- Guest service and satisfaction
- Menu knowledge and promotion
- Stock management
- Team collaboration and training
- Professional phone etiquette
- Positive attitude
- Motivation and dedication
Languages
Spanish, Conversational
Timeline
SERVER
BAGELS &
07.2023 - 03.2026
SERVER
BAGEL BAR EAST
02.2023 - 05.2023
HOUSEKEEPING SUPERVISOR
CRIDOM MANAGEMENT
12.2021 - 02.2023
SERVER/BARTENDER
BELLA LUNA
05.2013 - 04.2020
High school or equivalent -
TRITON REGIONAL