Nachacha Kongudom
2001 Westheimer Rd Apt 521 Houston,TX
Summary
Dynamic and polished server with exceptional attention to detail, honed at Hug Esan during a New York Times feature. Skilled in creating a warm, memorable dining experience through personalized service and effective upselling. Thrives in fast-paced environments while maintaining professionalism and strong guest relations. Experience at Ootoya deepened my understanding of Japanese hospitality, enhancing my calm, attentive service style.
Overview
1
1
year of professional experience
Work History
Server
Hug Esan
New York, NY
11.2019 - 05.2021
- Managed multiple tables efficiently while maintaining high service quality
- Delivered food and beverages promptly with attention to guest needs
- Used POS system to process orders and manage transactions
- Collaborated with team during busy shifts for smooth operations
- Built strong rapport with regular customers and resolved complaints professionally
- Maintained cleanliness by bussing and resetting tables
- Increased sales through upselling and menu knowledge
- Adapted to diverse guests, providing personalized and attentive service
- Cultivated warm relationships with regular customers.
Server
OOTOYA
New York, NY
12.2019 - 10.2020
- Greet and seat guests in a friendly, efficient manner
- Take food and beverage orders accurately, with deep menu knowledge
- Coordinate with kitchen staff to ensure timely and accurate order delivery
- Manage table turnover efficiently while maintaining a calm, professional atmosphere
- Explain dishes, including unique Oriya-Japanese fusion offerings
- Handle guest complaints with empathy and professionalism
- Maintain cleanliness and presentation standards in the dining area
- Process payments accurately and close out checks efficiently
Education
Bachelor Of Communications - Branding
Bangkok University
Bangkok, Thailand11.2018
Chinese Studies - Chinese
South China University of Technology
Guangzhou, China04.2015
Skills
- Exceptional Attention to Detail: Consistently ensures orders, presentation, and service align with fine dining standards
- Polished and Professional Demeanor: Maintains courteous, respectful interactions with guests and team members
- Customer Service Excellence: Dedicated to delivering memorable dining experiences through attentive and personalized service
- Upselling & Sales Proficiency: Skilled in recommending menu items and pairing wines to enhance guest satisfaction and increase revenue
- Guest Relations & Satisfaction: Builds rapport with clientele to foster loyalty and encourage repeat visits
- Operational Efficiency: Continuously identifies opportunities to streamline service processes and minimize wait times
- Thrives Under Pressure: Performs at a high level in fast-paced, high-volume environments without compromising quality
Languages
Thai
Native or Bilingual
Chinese (Mandarin)
Professional Working
English
Full Professional
Timeline
Server
OOTOYA
12.2019 - 10.2020
Server
Hug Esan
11.2019 - 05.2021
Bachelor Of Communications - Branding
Bangkok University
Chinese Studies - Chinese
South China University of Technology