Andrea Riley
Bedford (TARRANT),Texas
Summary
Professional social services leader with extensive experience in healthcare settings excelling in patient advocacy with a proactive approach. Skilled at providing guidance, support and assistance while ensuring high, ethical standards. Proven track record of enhancing client satisfaction through effective communication, development of efficient processes and fostering teamwork to deliver high-quality social services.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Director of Social Services
Avir
Richland Hills, TX
02.2022 - Current
- Facilitated open communication between staff members, promoting teamwork and collaborative problem-solving approaches to challenges faced by clients.
- Established preliminary and comprehensive assessment for social service needs of consumers.
- Collaborated with department managers to correct and improve services.
- Ensured compliance with regulatory requirements by diligently monitoring policies and procedures within the department.
- Maintained a high level of professionalism and ethical conduct within the department, upholding the highest standards for social service work.
- Streamlined internal processes for more efficient delivery of social services to clients in need.
- Provided crisis intervention support when needed; demonstrating empathy, compassion and resourcefulness to serve clients in times of distress.
Director of Social Services
Longmeadow Care Center
Justin, TX
02.2020 - 08.2021
- Facilitated open communication between staff members, promoting teamwork and collaborative problem-solving approaches to challenges faced by clients.
- Established preliminary and comprehensive assessment for social service needs of consumers.
- Collaborated with department managers to correct and improve services.
- Increased client satisfaction by actively addressing concerns and providing timely resolutions.
- Maintained a high level of professionalism and ethical conduct within the department, upholding the highest standards for social service work.
Medical Social Worker
Longmeadow Care Center
Justin, TX
06.2008 - 06.2013
- Completed psychosocial evaluations and needs assessments.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
- Organized clinical documentation, treatment plans, and referrals.
- Enhanced interdisciplinary team collaboration for optimal patient care through regular case conferences and communication.
- Provided emotional support to patients and families during critical health situations, promoting coping mechanisms and resilience.
Education
Bachelor of Social Work -
UNT
Denton, TX12-2007
Skills
- Care planning
- Patient advocacy
- Referral coordination
- Resource utilization management
- Family support and assistance
- Knowledge of Medicare and Medicaid
- Written and verbal communication
- Client needs assessments
- Client advocacy
- Community outreach
- Teamwork and collaboration
- Multitasking Abilities
- Decision-making
- Public relations
- Conflict resolution
Certification
- Licensed social worker (LBSW)
Timeline
Director of Social Services
Avir
02.2022 - Current
Director of Social Services
Longmeadow Care Center
02.2020 - 08.2021
Medical Social Worker
Longmeadow Care Center
06.2008 - 06.2013
Bachelor of Social Work -
UNT