Andrea Rodriguez
Smyrna,SC
Summary
Versatile Server with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large banquets to casual dining rooms. Provides structured service and work plans, balancing needs of patrons and team members.
Overview
5
5
years of professional experience
Work History
Hostess / SA
FIG
Charleston, SC
05.2024 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Lead Server
Neon Tiger
Charleston, SC
04.2022 - 04.2024
- Opened and closed seating sections according to volume of guests.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Answered phone calls to take orders, give information and document reservations.
- Trained new hostesses/ servers on customer service best practices and restaurant policies to maintain high standards of service.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Cross-trained in expo position and running food to customers.
- Streamlined the server team's efficiency by implementing new training methods and communication strategies.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
- Assisted management in updating menu offerings, contributing to an increase in overall sales revenue.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
- Oversaw inventory management for front-of-house supplies, minimizing waste while ensuring adequate stock levels.
Lead Hostess
The Honey Hive
Charleston, SC
03.2022 - 07.2023
- Seated patrons based on guest preferences and seating availability.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Opened and closed seating sections according to volume of guests.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer inqueries.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Used cash registers and credit card machines to cash out customers.
Lead Busser
California Dreaming Restaurant And Bar
Charleston, SC
09.2021 - 02.2022
- Addressed customer complaints and inquiries to verify satisfaction.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Trained new staff in bussing and cleaning procedures.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Arranged tables and chairs for special occasions and events.
- Reset and cleaned tables quickly to prepare for new customers.
- Collaborated with other dining room and bar staff to facilitate efficient service.
Restaurant Hostess
Cribb’s Kitchen
Spartanburg, SC
09.2019 - 03.2020
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
Education
No Degree - Theatre Arts
Converse College
Spartanburg, SCHigh School Diploma -
York Comprehensive High School
York, SC05.2018
Skills
- To-Go Order Preparation
- Reservation Planning
- Guest Experience Management
- Table Bussing
- Guest Flow
- Bill Computation
- Special Dietary Requirements
- Dining Area Maintenance
- Cleaning and Sanitation
- High-volume dining
- Fine Dining Experience
- Fluent in Spanish and English
Languages
Spanish
Native or Bilingual
Timeline
Hostess / SA
FIG
05.2024 - Current
Lead Server
Neon Tiger
04.2022 - 04.2024
Lead Hostess
The Honey Hive
03.2022 - 07.2023
Lead Busser
California Dreaming Restaurant And Bar
09.2021 - 02.2022
Restaurant Hostess
Cribb’s Kitchen
09.2019 - 03.2020
No Degree - Theatre Arts
Converse College
High School Diploma -
York Comprehensive High School