Andrea Rodriguez
Seagoville,USA
Summary
Skilled and reliable food service worker with 7+ years of experience in customer service and supervisor roles. Dedicated to delivering exceptional customer service by effectively engaging with customers, addressing concerns professionally, and prioritizing their needs in fast-paced environments. Committed to putting the customer first for a top-notch service experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Supervisor
Hci Hospitality (Freddy’s)
06.2024 - Current
- Oversaw daily operations of the restaurant, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership skills and problem-solving skills to maintain team efficiency and organize workflows.
- Enhanced customer satisfaction by promptly addressing inquiries and concerns.
- Utilized Outlook and Microsoft Excel to prepare daily reports and manage drawer counts.
- Took daily logs and finalized cash deposits for each completed shift.
Bird Specialist
Raising Cane's
07.2021 - 03.2024
- Advanced from crew member to bird specialist in less than twelve months.
- Consistently managed and prioritized daily cleaning duties assigned by supervisors.
- Delivered exceptional customer service to guests. Performed table touches to ensure guest satisfaction.
- Ensured order accuracy through consistent use of POS.
E-Commerce Associate
Kroger Stores
03.2019 - 04.2020
- Managed desk responsibilities, including phone handling and end-of-day paperwork.
- Selected groceries for customer orders and ensured accurate fulfillment.
Cashier
Walgreens
03.2018 - 02.2019
- Handled customer transactions efficiently to enhance service experience.
- Managed organization and cleanliness of the checkout area.
- Balanced cash drawer ensuring each transaction was accurate.
Shift Leader
Jack in the Box
10.2016 - 02.2018
- Took orders using POS system and assigned team members specific duties.
- Ensured cleanliness and organization for smooth takeover by incoming management.
- Conducted close-of-shift deposits routinely.
Education
High school - High school or equivalent
Penn Foster High School
Dallas, TX06.2014
Skills
- Food Service
- Customer Service
- Food Prep
- E-Commerce
- POS
- Shift Management
- Communication skills
- Typing
- E-commerce
- Microsoft Office
- Organizational skills
- Cash Handling
- Microsoft excel
- Knowledge of outlook
Certification
Driver's License
Management food handler’s certification
Timeline
Supervisor
Hci Hospitality (Freddy’s)
06.2024 - Current
Bird Specialist
Raising Cane's
07.2021 - 03.2024
E-Commerce Associate
Kroger Stores
03.2019 - 04.2020
Cashier
Walgreens
03.2018 - 02.2019
Shift Leader
Jack in the Box
10.2016 - 02.2018
High school - High school or equivalent
Penn Foster High School
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