Andrea Ross
Grandview,MO
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
23
23
years of professional experience
Work History
Homemaker
Self Employed
11.2006 - Current
- Managed household budgets, ensuring efficient allocation of resources for groceries and utilities.
- Developed and maintained organized schedules for household activities and family events.
- Implemented cleaning and maintenance routines to ensure a safe and healthy living environment.
- Coordinated meal planning, preparing nutritious meals tailored to family preferences and dietary needs.
Front Desk Manager
Hampton inn
Omaha, NE
06.2005 - 10.2006
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Supervised and trained front desk staff to enhance service delivery standards.
- Implemented guest feedback systems to improve overall satisfaction ratings.
- Coordinated with housekeeping and maintenance departments to ensure prompt service resolution.
Front Desk Manager
Comfort Inn & Suites
Overland Park, KS
01.2003 - 10.2004
- Managed front desk operations to ensure seamless guest check-in and check-out processes.
- Trained and mentored staff on customer service protocols and hotel policies.
- Resolved guest complaints promptly, enhancing overall satisfaction and loyalty.
- Coordinated with housekeeping and maintenance teams to fulfill guest requests efficiently.
Education
Cosmetology License - Cosmetology
Capitol School of Hairstyling
Omaha, NE02-1993
High School Diploma -
North High School
Omaha, NE05-1991
Skills
Friendly, positive attitude
Teamwork and collaboration
Time management
Attention to detail
Flexible and adaptable
Multitasking Abilities
Organizational skills
Timeline
Homemaker
Self Employed
11.2006 - Current
Front Desk Manager
Hampton inn
06.2005 - 10.2006
Front Desk Manager
Comfort Inn & Suites
01.2003 - 10.2004
Cosmetology License - Cosmetology
Capitol School of Hairstyling
High School Diploma -
North High School