Andrea Rudd

• Lead a 22 store district in the Beauty industry, with annual sales of $15 million. Responsible for all aspects of the business and team operations, located in the corporate office backyard.
  •FY 2026, exceeded sales plan goal by +1.86%, gaining an additional $155,000 over plan for the company.
  •Ranked 7th out of 140 districts for FY 2026. Ranking based on sales plan %, Units Per transaction and Customer Index scores performance.
  •Achieved lowest shrink award for the Region, out of 13 districts for FY 2024 and 2025.
  •Opened 3 Sally Ignited Collab stores in FY 2026. New prototype for the company, with an additional 3 Ignited stores in FY 2027.
  •Additional company contributions-
  -Oversee the Region for 2 months in 2025 in RD’s absence.
  -Led an additional district in 2024 for 2 months in DM’s absence, totaling 43 stores.
  -Train new hires for the company: Regional Directors, HR Director, HRBP, District Managers.
  -Regional 4 Disciplines of Execution Coach

-Pilot programs, provide feedback and ideas.

•Talent-
-Served as a mentor to a Store Manager participating in Multi-Unit Academy 2024 & 2025.
-Had 2 Store Managers participate in Multi-Unit Academy 2024 & 2026
-Currently developing a future Area Manager for the company

• Drive 112% YTD sales, #1 Region by coaching store teams and tightening execution across the district.
• Rank the district top 10% in 2020 and sustain top 15% performance in 2021 through disciplined district leadership.
• Improve customer service scores from 69 to 85% by reinforcing service standards and store-level accountability.
• Develop and promote 8 assistants to store managers through hands-on coaching and succession planning.
• Reduce shrink to 1.15% versus last year by tightening controls, audits, and store compliance.
• Cut high-shrink stores from 9 to 5 in one year through focused operational planning and follow-up.
• Lead 19 urban stores, improve merchandising standards, and earn recognition from regional leadership and the development program.

• Managed a $90 million Apple store sales team and aligned daily execution to revenue goals.
• Improved B2B sales from Q1 to Q3 by 20% through focused business development and account follow-up.
• Raised business engagement from 25% to 60% against a 50% goal by strengthening outreach and team coaching.
• Led the business team managing the region's largest book of B2B accounts across 38 stores.
• Piloted a business training program that rolled out company-wide and strengthened sales readiness.

• Developed and promoted 45 top performers into growth roles across the district.
• Addressed training gaps to lift Customer Satisfaction from 75 to 84% and increase sales 30% year over year.
• Piloted 3 initiatives for the company and provided feedback before broader rollout.
• Owns staffing, retention, succession planning, and development for the talent function.
• Built an equitable monthly performance-rating process and rolled it out district-wide.
• Earns recognition for improving employee opinion survey results and strengthening team engagement.

• Improved Genius Bar customer satisfaction from 54% to 75%, moving the team from last to first in the Dallas market.
• Raised employee engagement to 76%, setting a new department record and the highest result in the Dallas market.
• Improved Genius Bar KPIs, including Wait Time (3rd in Region), On-Time % (5th Region), and Session Count (6th Region).
• Consistently ranked first in the region for 99.5% shrink-accuracy rate across store operations.
• Led overall Genius Bar operations and Today @ Apple teams across two stores, coordinating daily service delivery and customer experience.
• Developed and promoted 13 top performers, strengthening succession depth and internal leadership pipeline.

• Managed 3 high-volume Super Target stores with $55-$65 million in revenue, leading 7-14 assistant managers and 200-250 team members.
• Turned around 3 underperforming stores through stronger employee engagement, training, and development.
• Developed and promoted 13 executives to Store Director, 2 to District Director, and 30+ to other leadership roles.
• Drove 3% to 10% sales growth in each store despite new store openings, recession pressure, and a data breach.
• Earned multiple awards, including Golden Contribution, Most Valuable Player, Development, and Highest Sales vs. Plan recognition.

• cum laude graduate