Andrea Salas Gonzalez
Jacksonville,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Restaurant Server
Back 40 Resturaunt
10.2021 - Current
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Restaurant Hostess
Salsas Mexican Cuisine & Cantina
09.2020 - 10.2021
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Restaurant Busser
Salsas Mexican Cuisine & Cantina
09.2020 - 10.2021
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Ensured guest satisfaction by addressing any concerns or issues related to table settings or cleanliness efficiently.
Sales Associate
Plato's Closet
07.2019 - 10.2019
- Prepared merchandise for sales floor by pricing or tagging.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
Bachelor of Business - Marketing
University of North Florida
Jacksonville, FL05.2025
High School Diploma -
Creekside High School
Jacksonville, FL06.2021
Skills
- Staff Training
- Sales expertise
- Public Speaking
- Customer Service
- Critical thinker
- Organizational Management
- Team Leadership
- Upselling
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Restaurant Server
Back 40 Resturaunt
10.2021 - Current
Restaurant Hostess
Salsas Mexican Cuisine & Cantina
09.2020 - 10.2021
Restaurant Busser
Salsas Mexican Cuisine & Cantina
09.2020 - 10.2021
Sales Associate
Plato's Closet
07.2019 - 10.2019
Bachelor of Business - Marketing
University of North Florida
High School Diploma -
Creekside High School
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