Well-qualified Front Desk Receptionist with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals.
Overview
6
6
years of professional experience
Work History
Leasing Agent
The Preserve Apartment
08.2021 - Current
Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
Collected monthly rent payments and other fees, always properly recording, and processing money.
Distributed and followed up on tenant renewal notices.
Verified tenant incomes and other information before accepting lease applications.
Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
Front Desk Receptionist/Reservation Agent
Canyon Ranch Spa Club
04.2017 - 08.2021
Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Answered multi-line phone system and transferred callers to appropriate department or staff member.
Confirmed important personal and payment information for compliance with security and payment card industry standards.
Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Trained new staff members in customer service techniques and hotel operations.