Andrea Salinas
Webster,TX
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction. Skilled in conflict resolution and de-escalation management, I transform high-stress situations into positive customer experiences. Demonstrated ability to improve retention rates through exceptional service and active listening, contributing to a significant increase in repeat business.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Alorica
12.2021 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Cashier
Hobby Lobby
02.2017 - 11.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Diploma -
Ball High High School
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Payment processing
- Client relations
- Microsoft outlook
- Call management
- Team development
- Microsoft Office Suite
- Microsoft PowerPoint
- Data collection
- Prioritization
- De-escalation techniques
- Technical support
- Quality control
- Live chat support
Languages
Spanish
Limited Working
English
Full Professional
Timeline
Customer Service Representative
Alorica
12.2021 - 12.2024
Cashier
Hobby Lobby
02.2017 - 11.2021
Diploma -
Ball High High School