
Communication student with a minor in Digital Media, seeking an opportunity to gain hands-on experience in marketing, content, and digital media. Bilingual in English and Spanish, with experience in customer service, guest relations, and fast-paced work environments. Familiar with Adobe applications, video and multicamera editing, social media, and digital content. Creative, organized, and eager to learn while contributing to a marketing team and developing professional experience in the field.
Provide friendly customer service by greeting guests, managing seating, reservations, and waitlists, and assisting with questions or concerns. Answer phone calls, take and process to-go orders, and help guests with reservations and general restaurant information. Communicate with servers, kitchen staff, and managers to coordinate seating, orders, and guest needs. Keep the host and entrance areas organized and assist the team as needed, especially during busy shifts.
Supported the setup, execution, and breakdown of weddings, charity functions, and other special events by preparing and decorating event spaces, arranging tables and dining areas, and ensuring venues were organized and guest-ready. Provided banquet and food service while delivering attentive customer service and responding to guest needs throughout events. Assisted with poolside and club events by providing food and beverage service and supporting a comfortable guest experience. Maintained cleanliness and organization of event spaces, buffet areas, and service stations, and reset venues after each event to prepare them for upcoming functions. Collaborated with event and catering teams to ensure events ran smoothly and efficiently.
Supported daily theater operations by working across multiple areas, including box office, concessions, ticketing, ushering, food preparation, and guest services. Provided excellent customer service by assisting guests with purchases, answering questions, and resolving issues related to tickets, reservations, and other guest concerns. Provided information about current and upcoming movies while promoting concession products, movie-related merchandise, and special offers to support sales. Handled cash and point-of-sale transactions accurately, prepared and served food and concession items, and monitored auditoriums and common areas to maintain safety, cleanliness, and compliance with theater policies. Collaborated with team members to ensure smooth and efficient theater operations.
Provided attentive meal and customer service to patients while ensuring meals complied with physician-prescribed diets and individual nutritional needs. Collaborated with nursing staff and dietary teams to address patient needs, communicate requests, and support quality patient care. Assisted patients with menu selections, verified meal trays for accuracy and dietary compliance, and maintained high standards of food safety, sanitation, and cleanliness. Helped create a comfortable, respectful, and positive experience for patients throughout their hospital stay.
Bilingual: English & Spanish
Social Media
Content Creation
Video & Multicamera Editing
Customer Service & Guest Relations
Problem Resolution
Multitasking & Organization
Active Listening & Comprehension
Microsoft Word
Adobe Creative Suite
Point-of-Sale (POS) Systems
Reservations & Appointment Scheduling
Foundations of Leaderships