Andrea Sanders
Kenosha,WI
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking with strategic communication style focused on maximizing engagement and satisfaction.
Overview
8
8
years of professional experience
Work History
Intake Specialist
Equus Workforce Solutions
- Responsible for meeting with customer and accurately completing all formal certification of applicants and documentation following appropriate guidelines as required by various government programs or agencies
- Initiates and maintains customer program file and documents any course of action or service delivery
- Conduct preliminary meeting with customer and accurately completes all application/enrollment and verifies eligibility for program and other required forms and documents
- Provides general information regarding program objectives, services and requirements
- Enters, edits, and retrieves data from database, and performs data reconciliation to ensure accuracy
Clerical Support
Froedtert South
10.2019 - 05.2021
- Provides clerical and professional support for administrative office and staff by performing variety of duties and serving as source of first impressions for Froedtert South
- Acts as receptionist/secretary and informational resource for, staff, management, callers and visitors in way that creates positive first and continuous impression of organization
- Greets visitors and answers calls with positive presence, respect and focus
- Inputs, compiles, and updates information in various electronic and hard-copy files; retrieves files; and maintains organized filing system
Case manager
ResCare Workforce Services
10.2014 - 01.2019
- Meet daily with participants to identify barriers to employment
- Gather, verify, and assess all appropriate and available information to gain accurate understanding of situation, and to develop written strategies and agreements to manage these issues
- Maintain complete, accurate, and timely case notes and related records in manual and or State of Wisconsin
- Facilitate daily orientations to participants with brief description of state mandated FSET program
- Manage daily workload utilizing Microsoft Office, multiple spreadsheets and state of Wisconsin calendaring and management tools
Behavioral Health Associate
Wheaton Franciscan Hospital
06.2014 - 12.2015
- Provided therapeutic, counseling, and personal care needs of patients
- Facilitated admissions, discharge, and transfer procedures for patients
- Maintained safe unit environment, supplies, and equipment
- Developed goals and groups for patient engagement
Rehab Aide
United Hospital
11.2013 - 05.2014
- Assisting therapists, scheduling patients, billing, faxing, interacting with medical staff and patients, inventory control and ordering supplies from various vendors
- Trained on HIPAA laws and safety protocol
- Performed patient care activities under onsite supervision of licensed clinician, unless otherwise prohibited by state statues
- Maintained friendly, cordial relations with all clients and employees
Education
Bachelors of Science - Psychology
University of Wisconsin - Parkside
Kenosha, WI2014
Bachelors of Arts - Sociology
University of Wisconsin - Parkside
Kenosha, WI2014
Certified Nursing Assistant -
Gateway Technical College
Kenosha, WI2009
Skills
- Multitasking and Prioritization
- Upbeat and Positive Personality
- Understanding Customer Needs
- Documentation proficiency
- Customer Data Confidentiality
- Client Assistance Referrals
- Collaboration and Teamwork
Timeline
Clerical Support
Froedtert South
10.2019 - 05.2021
Case manager
ResCare Workforce Services
10.2014 - 01.2019
Behavioral Health Associate
Wheaton Franciscan Hospital
06.2014 - 12.2015
Rehab Aide
United Hospital
11.2013 - 05.2014
Intake Specialist
Equus Workforce Solutions
Bachelors of Science - Psychology
University of Wisconsin - Parkside
Bachelors of Arts - Sociology
University of Wisconsin - Parkside
Certified Nursing Assistant -
Gateway Technical College
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