Andrea Sardella
Schenectady,NY
Summary
Proactive Patient Access Representative with extensive experience in customer service, patient registration, and insurance verification. Skilled in handling patient inquiries, check-in procedures, and maintaining HIPAA compliance. Known for staying calm under pressure and providing tailored solutions to meet patient needs.
Diligent [Desired Position] with solid background in patient access. Facilitated seamless patient admissions, ensuring accurate data entry and efficient processing. Demonstrated proficiency in managing patient inquiries and coordinating with medical staff.
Overview
19
19
years of professional experience
Work History
Patient Access Representative
Ellis Medicine
01.2021 - Current
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Responded to inquiries by directing calls to appropriate personnel.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Greeted and assisted patients with check-in procedures.
Food Service Worker
Ellis Medicine
05.2006 - 01.2021
- Cleaned and organized kitchen, dining and service areas.
- Monitored food quality and freshness throughout day.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Learned other teammates' work tasks to train as backup.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
Education
High School Diploma -
Mohonasen Senior High School
Schenectady, NY06-2002
Skills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Patient check-in
- Multitasking and Organization
- Registration and Admissions
- Phone and Email Etiquette
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Patient Access Representative
Ellis Medicine
01.2021 - Current
Food Service Worker
Ellis Medicine
05.2006 - 01.2021
High School Diploma -
Mohonasen Senior High School
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