Andrea S. Boyd
San Antonio
Summary
Highly organized and motivated U.S. Navy Veteran with a strong focus on time management and organizational skills. Thrives in diverse environments, eager to apply expertise to contribute to team success. Possesses a flexible and diligent work ethic, always ready to learn and adapt. Recognized for punctuality and dedication, actively seeks employment opportunities to make a difference through exceptional customer service and a positive attitude.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Local Marketing Coordinator / Front Desk
Aqua-Tots
01.2024 - Current
- Oversaw marketing efforts for Aqua-Tots Swim School, driving brand awareness and engagement.
- Developed and managed the social media calendar, curating and creating original content to enhance online presence.
- Conducted interviews on potential employees and trained new team members.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Composed daily posts for social media and helped build corporate presence on Tik-Tok, Facebook, and Instagram.
- Planned and executed internal and external marketing events.
- Answered general marketing department inquiries by email and phone.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Created engaging brochures and flyers to use for promotional materials and distribution.
Lead Cashier / Beauty Advisor
Ulta Beauty
05.2022 - 12.2022
- Assisted store management by conducting associate check-ins, check-outs, and bag inspections to ensure compliance with store policies and maintain operational efficiency.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Processed both cash and card purchases and returns.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
Damage Controlman / Petty Officer Third Class
United States Navy
05.2018 - 05.2022
- Proficient in shipboard firefighting techniques, utilizing a range of methods and equipment to effectively combat fires and ensure safety.
- Reduced fire hazards onboard by implementing effective training programs for firefighting techniques and procedures.
- Ensured structural integrity of the vessel, repairing leaks, ruptures, and other damages in a timely manner.
- Performed critical maintenance tasks on life-saving equipment such as breathing devices, fire pumps, hoses, nozzles ensuring peak performance during emergencies.
- Enhanced vessel safety by conducting regular inspections and maintenance of damage control equipment.
- Championed safety initiatives by leading cross-functional teams tasked with identifying and addressing potential risks to shipboard personnel and equipment.
Tray Service / Hostess
Tatman Village
01.2016 - 04.2018
- Demonstrate strong attention to detail to deliver an exceptional dining experience for residents.
- Ensure resident satisfaction by providing attentive service and addressing meal-related concerns.
- Maintain a clean and organized work environment to uphold food safety and hygiene standards.
- Provide support to culinary team members, including dishwashing, food preparation, and service tasks.
- Train and mentor new employees on job responsibilities and operational procedures.
- Greeted residents warmly upon arrival and provided friendly and warm presence throughout their dining experience.
Education
High School Diploma -
Monticello High School
Monticello, IL05-2017
No Degree - Criminal Justice
Parkland College
Champaign, IL01-2017
Skills
- Organization
- Leadership
- Attention to detail
- Customer Service
- Data Entry
- Content creation
- Communication skills
- Social media management
- Team leadership
- Event planning
- Time management
- Staff training and development
Certification
- CPR/AED Certification
- First Aid Certification
Awards
Navy and Marine Corps Achievement Metal
- A United States Navy and Marine Corps decoration awarded for meritorious service or achievement in combat or non-combat situations, recognizing sustained performance or specific achievements of a superlative nature.
- Recognized for exceptional performance during a critical inspection while at sea, commended for going above and beyond expectations.
Timeline
Local Marketing Coordinator / Front Desk
Aqua-Tots
01.2024 - Current
Lead Cashier / Beauty Advisor
Ulta Beauty
05.2022 - 12.2022
Damage Controlman / Petty Officer Third Class
United States Navy
05.2018 - 05.2022
Tray Service / Hostess
Tatman Village
01.2016 - 04.2018
High School Diploma -
Monticello High School
No Degree - Criminal Justice
Parkland College
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