Andrea Solar
Cerritos,CA
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Golden Coral
12.2023 - 10.2024
- Delivered personalized service by engaging with guests, providing menu recommendations, and addressing specific needs, resulting in improved customer satisfaction and increased repeat business.
- Maintained high service standards during peak hours by attentively managing multiple tables, ensuring prompt attention to customer needs and consistently upholding guest rapport.
- Addressed and resolved customer complaints professionally and efficiently, offering solutions or alternatives to ensure customer satisfaction and preserve the restaurant's reputation.
- Collaborated with kitchen staff to ensure timely and accurate order delivery, minimizing errors and reducing wait times, leading to a more efficient workflow and higher customer satisfaction.
Food Runner
Panini Kabob Grill
08.2019 - 12.2023
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
- Reduced inventory discrepancies by maintaining accurate records of materials and supplies.
- Supported efficient restaurant operations by consistently restocking supplies as needed throughout shifts.
- Assisted in training new food runners, improving team efficiency and service quality.
Line Cook
PF Changs Restaurant
08.2017 - 08.2019
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Cross-trained in multiple kitchen stations, including grill and sauté, to provide support during busy periods, ensuring smooth kitchen flow and reducing bottlenecks during high-demand hours.
- Worked collaboratively with kitchen staff during peak hours to prepare and plate dishes efficiently, reducing ticket times by 20% and ensuring timely service for all customers.
- Consistently followed food safety protocols, including proper sanitation, temperature checks, and storage practices, contributing to the restaurant m
Education
High School Diploma -
Half Moon Bay
Half Moon Bay, CASkills
- Food safety practices
- Multitasking
- Problem-solving abilities
- Time management abilities
- Food Preparation
- Adaptability
- Customer Service
- Detail Oriented
Certification
- ServSafe Allergens Certification - National Restaurant Association.
- california RBS Alcohol Bartending Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Golden Coral
12.2023 - 10.2024
Food Runner
Panini Kabob Grill
08.2019 - 12.2023
Line Cook
PF Changs Restaurant
08.2017 - 08.2019
- ServSafe Allergens Certification - National Restaurant Association.
- california RBS Alcohol Bartending Certification
High School Diploma -
Half Moon Bay
Similar Profiles
Dwayne MarshallDwayne Marshall
Cook's Assistant at Golden CoralCook's Assistant at Golden Coral
Dustin DegetaireDustin Degetaire
Cook at Golden CoralCook at Golden Coral
Vernon MillerVernon Miller
Cook/Trainer at Golden CoralCook/Trainer at Golden Coral