Andrea Soriano
Bank of America
Arlington,TX
14
years of professional experience
Results-driven Bank of America leader with experience in team development, financial center operations, sales performance, and risk management. Skilled in coaching teammates, driving business results, supporting multiple financial centers, and delivering exceptional client experiences. Committed to operational excellence, talent development, and responsible growth.
Work History
Assistant Financial Center Manager
1 Year 1 Month- Coach and mentor teammates to strengthen performance, improve sales behaviors, and achieve business goals.
- Support operational excellence and compliance by reinforcing policies, procedures, and established risk controls.
- Serve as a market resource for researching and resolving teller cash differences and significant cash outages across multiple financial centers.
- Monitor operational routines and reinforce accountability through coaching, observations, and follow-up.
- Provide leadership support for daily financial center operations, teammate development, and effective execution of organizational priorities.
Relationship Banker
13 Years 1 Month- Delivers specialized guidance to consumer and small business clients in choosing the most suitable deposit accounts, while working collaboratively with other partners to ensure clients benefit from a holistic advisory approach.
- Designee as a backup management resource entrusted with supervising branch operations and addressing customer inquiries, with oversight of high-risk issues up to a limit of $100,000.00.
- Stepped into the role of interim Assistant Manager during a period of over a year when the position was vacant, ensuring the continuity of high standards of operational excellence was met.
- Effectively spearheaded the branch's transition from a legacy teller system to a modernized platform (ACT), ensuring seamless implementation and minimal operational disruption.
Advanced Client Solutions Specialist Blend
6 Months- Maintained a client satisfaction rating above 95% while navigating diverse client scenarios and policy requirements.
- Supported the nationwide pilot rollout as one of five bankers selected to contribute to the program.
- Turned pilot call handling into instructional material used to train new recruits and brief executives.
- Converted product demonstrations into sales by using persuasive communication to overcome objections.
- Applied communication, sales, and support policies consistently across varied customer interactions.
Education
- Political Science
Associate of Arts
Skills
Fluent in Spanish
Strong Customer Service Skills
Effective Time Management
Analytical and Problem Solving Skills
Proficient in remaining adaptable to evolving situations
Leadership Experience/Peer Mentor Responsibilities
Proficient in Salesforce.com
Synergy
MS Excel
MS Word
Timeline
Assistant Financial Center Manager
Bank of America
10.2025 - CurrentRead More
Advanced Client Solutions Specialist Blend
Bank of America
11.2023 - 05.2024Read More
Relationship Banker
Bank of America
09.2012 - 10.2025Read More
Tarrant County College
Associate of Arts
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The University of Texas at Arlington
from Political Science
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