Mayra Portugal
Irving,TX
Summary
Detail oriented and dependable professional with a proven track record in supporting leadership teams and ensuring seamless daily operations. Exceptional communication skills and keen attention to detail enable effective management of multiple priorities while consistently delivering outstanding support to clients and team members.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Financial Center Manager
Bank of America
Southlake, TX
04.2024 - Current
- Supervised and coordinated activities of high-volume financial center, leading a team of 8-10 direct reports to achieve operational excellence.
- Managed daily operational activities to uphold compliance with established banking regulations and policies.
- Coordinated staffing schedules and branch coverage to support operational efficiency and ensure business continuity.
- Facilitated conflict resolution processes, ensuring positive outcomes for clients and staff.
Relationship Banker
Bank of America
Southlake, TX
10.2021 - 04.2024
- Provided expert advice to clients on personal banking transactions to enhance their banking experience and technology usage.
- Processed consumer loan applications promptly, supporting customer satisfaction. Assisted in delivering wire transfer services, facilitating smooth financial transactions. Aided in account openings, enhancing client engagement.
- Audited customer identity documentation and guaranteed adherence to regulatory requirements.
- Executed daily management of vault cash transactions while verifying accuracy of branch cash drawer operations.
Customer Service Supervisor
Timberlake Cabinetry
Coppell, TX
07.2019 - 07.2021
- Managed daily activities and performance metrics of customer support team, ensuring effective service delivery with 10-12 direct reports.
- Managed high-priority service issues while effectively resolving escalated complaints to ensure operational efficiency.
- Formulated and deployed comprehensive onboarding strategies aimed at improving new hire integration and reducing employee turnover.
- Fostered a positive team environment, promoting collaboration and employee engagement initiatives.
- Coached employees through day-to-day work and complex problems.
Team Lead / Customer Service Rep
Timberlake Cabinetry
Copper, TX
11.2015 - 07.2019
- Handled complex escalated calls and support tickets, ensuring timely and efficient support for B2B clients.
- Managed administrative support functions, including order intake, appointment scheduling, and accurate data entry for purchase orders.
- Conducted regular follow ups with customers to ensure satisfaction and foster long term relationships.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Irving High School
Irving06.2012
Skills
Team Coaching
Data entry
Critical thinking
Computer proficiency
Order processing
Administrative support
Microsoft Office Suite
Account management
Escalation management
Bilingual Communication (English/Spanish)
Pinnacle Award 2022
Recognized with Bank of America’s Pinnacle Award for delivering exceptional results, ranking in the top 1% of U.S. sales performance during my first year
Certification
Texas Notary Public
Timeline
Assistant Financial Center Manager
Bank of America
04.2024 - Current
Relationship Banker
Bank of America
10.2021 - 04.2024
Customer Service Supervisor
Timberlake Cabinetry
07.2019 - 07.2021
Team Lead / Customer Service Rep
Timberlake Cabinetry
11.2015 - 07.2019
High School Diploma -
Irving High School