Andrea Soto Almeraz
Speedy Cash
South Gate,CA
1
Language
11
years of professional experience
Results-driven professional with proven expertise in customer service and team leadership. Successfully implemented process improvements, enhancing customer satisfaction and operational efficiency.
Work History
Assistant Manager
4 Years 10 Months- Assisted in managing daily operations to ensure efficient service
- Implemented process improvements to enhance customer service and satisfaction.
- Monitored cash handling procedures to ensure compliance with company policies.
- Analyzed sales data to identify trends and inform decision-making processes.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Cashier
3 Years 7 Months- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Handled cash, credit, and debit transactions accurately to minimize discrepancies.
- Collaborated with team members to ensure timely service during peak hours.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma
Skills
Customer service
Money handling
Team leadership
Decision-making
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Speedy Cash
01.2017 - 11.2021Read More
Cashier
Del Taco
04.2011 - 11.2014Read More
Dominguez High School
High School Diploma
Read More