Andrea Leigh
Mebane
Summary
As a Top-performing Customer Service Representative with over seven(7) years of comprehensive experience providing accurate and friendly processing for all customer interactions and transactions. Recognized for increasing sales by over 5% alone, offering exceptional talents in using available resources efficiently to assess customer’s issues and recommend valid solutions, But nevertheless also a Compassionate healthcare professional with a focus on patient care, highly productive in fast-paced environments and proficient at completing tasks efficiently. Specialized skills include vital signs monitoring, patient hygiene assistance, and medication administration. Excel in communication, empathy, and teamwork, ensuring optimal patient comfort and support.
Overview
15
15
years of professional experience
Work History
CEO
This is life
Columbia
05.2025 - Current
- Developed strategic vision to drive company growth and innovation.
- Led cross-functional teams to execute key business initiatives effectively.
- Fostered partnerships with stakeholders to enhance organizational collaboration.
- Provided compassionate personal care to clients in home settings.
- Assisted clients with daily living activities and personal hygiene tasks.
- Monitored client health, reporting changes to healthcare professionals promptly.
- Coordinated schedules for client appointments and transportation needs.
- Maintained a clean and safe environment for clients at all times.
- Developed strong relationships with clients, fostering trust and communication.
- Documented client care activities accurately and in a timely manner.
- Collaborated with family members to ensure continuity of care for clients.
- Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
- Maintained accurate records of client care services provided on a daily basis.
- Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.
- Communicated regularly with supervisors regarding any changes in client status or behavior that require attention.
- Responded promptly to emergency situations according to established protocols.
- Accompanied clients to doctor's appointments and outings when necessary.
- Assisted patients with recreational activities such as reading books or playing board games.
- Monitored vital signs such as blood pressure and pulse rate for clients under medical care.
- Transported clients from one location to another in an efficient manner.
- Prepared meals according to dietary guidelines set forth by the physician or dietitian.
- Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Turned and repositioned bedridden patients to prevent bedsores.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Answered patient call signals and signal lights to determine patients' needs.
- Reminded patients to take prescribed medications or nutritional supplements.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Planned and served meals and snacks to patients according to prescribed diets.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Gave reminders about hygiene practices like brushing teeth or combing hair.
PCA
Home Life Care
Plymouth
10.2024 - Current
- Provided compassionate personal care to clients in home settings.
- Assisted clients with daily living activities and personal hygiene tasks.
- Monitored client health, reporting changes to healthcare professionals promptly.
PCA
Honor
Durham
08.2023 - 08.2024
- Provided compassionate personal care to clients in home settings.
- Assisted clients with daily living activities and personal hygiene tasks.
- Monitored client health, reporting changes to healthcare professionals promptly.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Reminded patients to take prescribed medications or nutritional supplements.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
PCA
Home Instead
Burlington
08.2022 - 08.2023
- Provided compassionate personal care to clients in home settings.
- Assisted clients with daily living activities and personal hygiene tasks.
- Monitored client health, reporting changes to healthcare professionals promptly.
- Maintained a clean and safe environment for clients at all times.
- Developed strong relationships with clients, fostering trust and communication.
- Documented client care activities accurately and in a timely manner.
- Collaborated with family members to ensure continuity of care for clients.
- Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
- Gave reminders about hygiene practices like brushing teeth or combing hair.
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
Customer Service Representative Team Lead
Tj Maxx Dept Store
Nags Head
04.2017 - 03.2020
- Used cashier software to keep records of customer interactions, customer accounts and file documents.
- Opened and maintained multiple customer accounts by recording account information.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Attracted potential customers by answering questions and suggesting information about other products and services.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Handled day-to-day customer contact via phones, faxes and emails.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Cross-trained and provided backup support for organizational leadership.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Recommended products to customers, thoroughly explaining details.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promoted available products and services to customers during service, account management and order calls.
Customer Service Associate
Hwy 55 Burgers Shakes & Fries
Columbia
01.2011 - 01.2014
- Developed and actualized customer service initiatives to decrease wait times.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Executes excellent sales floor merchandising and selling.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered basic technical support for clients on wide range of company products.
- Informed customers about special promotions and provided detailed information for various products.
- Boosted sales revenue by skillfully promoting diverse service options.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Columbia High School
Columbia, NCSkills
- Building Customer Trust and Loyalty
- Data Entry and Maintenance
- Responding to Difficult Customers
- Issue and Complaint Resolution
- Understanding Customer Needs
- Order and Refund Processing
- Multitasking and Prioritization
- Creative Problem Solving
- Customer Account Management
- Customer Retention Strategies
- Upselling Products and Services
- Upbeat and Positive Personality
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Sales Quota Achievement
- Membership Inquiries and Renewals
- Refunds and Returns Management
- Excellent Attention to Detail
- Merchandise Orders and Exchanges
- Patient and Empathetic
- Administrative and Office Support
- Time Management
- Document and Records Management
- Team-Oriented and Cooperative
- Cultural Awareness and Sensitivity
- Hygiene assistance
- Client documentation
- Medication management
- Personal care
- Vital signs monitoring
- End-of-life care
- Compassionate care
- Mobility support
- Patient documentation
- Transfer techniques
- Infection control
- Physical therapy assistance
- Daily living assistance
- Emotional support
- Meal preparation
- Safety awareness
- Dementia care
- Personal hygiene assistance
- Medication reminders
- Basic nursing care
- Acute care
- Physical therapy support
- Feeding assistance
- Healthy meal preparation
- Basic life support
Timeline
CEO
This is life
05.2025 - Current
PCA
Home Life Care
10.2024 - Current
PCA
Honor
08.2023 - 08.2024
PCA
Home Instead
08.2022 - 08.2023
Customer Service Representative Team Lead
Tj Maxx Dept Store
04.2017 - 03.2020
Customer Service Associate
Hwy 55 Burgers Shakes & Fries
01.2011 - 01.2014
Columbia High School