Andrea Stevens
Troy,MO
Summary
Dynamic and detail-oriented professional with extensive experience at Cayo Dental Care, excelling in patient scheduling and insurance verification. Proven ability to enhance office efficiency through excellent communication and organization skills. Adept at maintaining HIPAA compliance while ensuring a welcoming environment for patients. Committed to delivering exceptional service and support in fast-paced settings.
Overview
12
12
years of professional experience
Work History
Insurance Verification Specialist
Bright Direction Dental
Chicago, IL
09.2019 - Current
- Verified patient insurance eligibility and benefits to ensure accurate billing processes.
- Reviewed and resolved discrepancies in insurance claims for timely processing.
- Communicated with insurance providers to obtain necessary documentation and approvals.
- Maintained comprehensive records of patient interactions and insurance verification statuses.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
Dental Front Office Receptionist
Cayo Dental Care
City of Saint Peters, MO
11.2017 - 08.2019
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Processed patient insurance claims and verified benefits for seamless billing operations.
- Developed and maintained organized patient records using dental practice management software.
- Assisted in coordinating treatment plans by effectively communicating with dental staff and patients.
- Ensured a welcoming environment by greeting patients and addressing inquiries promptly.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Handled incoming calls professionally and courteously while ensuring accurate message-taking for dental staff followup.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Medical Transcriptionist
Boyce & Bynum
Columbia, MO
08.2013 - 07.2017
- Transcribed medical reports with high accuracy using specialized transcription software.
- Reviewed and edited documents for grammar, punctuation, and medical terminology consistency.
- Collaborated with healthcare professionals to clarify ambiguous terms and ensure precise documentation.
- Maintained patient confidentiality by adhering to HIPAA regulations in all transcription tasks.
Education
Medical Transcription
Indian Hills Community College
Ottumwa, IA05.2004
High School Diploma -
Davis County High School
Bloomfield, IA05.2003
Skills
- Dental terminology
- HIPAA compliance
- Patient scheduling
- Office organization
- Insurance verification
- Excellent multitasking capability
- Friendly and outgoing
- Data entry
- Appointment scheduling
- Excellent communication
- Medical terminology
Timeline
Insurance Verification Specialist
Bright Direction Dental
09.2019 - Current
Dental Front Office Receptionist
Cayo Dental Care
11.2017 - 08.2019
Medical Transcriptionist
Boyce & Bynum
08.2013 - 07.2017
Medical Transcription
Indian Hills Community College
High School Diploma -
Davis County High School