Summary
Overview
Work History
Education
Skills
Certification
Skills
Timeline
CustomerServiceRepresentative

ANDREA ST. HILAIRE

Palm Bay,FL

Summary

Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Roswell Global
Rockledge, Florida
10.2014 - 02.2017

 

  • Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
  • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
  • Developed all process controls and metrics for daily management of the Call Center.
  • Acted professionally and patiently when addressing negative customer feedback.

Administrative Assistant

CNN/News
New York
08.2001 - 08.2014
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
  • Created detailed expense reports and requests for capital expenditures.
  • Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.
  • Assisted with event planning, including associated travel and logistical arrangements.
  • Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.

Client Service Representative

Initiative Media
New York
01.1997 - 05.2001
  • Resolved customer technology issues and response to inquiries.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Oversaw call center employees to ensure customer satisfaction goals were consistently met.
  • Identified customers needs, clarified information and provided solutions or alternative to solve issues.

Education

Bachelor of Science - Leadership & Management

Nyack College
2010

Associate of Science - Business Management

Kings Borough College
2005

Skills

  • Customer interface expertise
  • Strong problem solving aptitude
  • Persuasive speaker
  • Multi-line phone operation proficiency
  • Adheres to customer service procedures
  • Customer Service mindset

Certification

Professional Selling Certification 

Skills

Proficient in Office Suites, MS Windows, Trade Gecko, Outlook, Google Drive, Asana and People Soft.  

Timeline

Customer Service Representative

Roswell Global
10.2014 - 02.2017

Administrative Assistant

CNN/News
08.2001 - 08.2014

Client Service Representative

Initiative Media
01.1997 - 05.2001

Bachelor of Science - Leadership & Management

Nyack College

Associate of Science - Business Management

Kings Borough College