Andrea Sullivan
Rochester
Summary
Food service worker with 10+ years of professional experience in both bartending and serving. Consistently provide excellent customer service, and possess exceptional knowledge of wines, craft cocktails, craft beers, entrees and POS systems. Dedicated to providing positive customer experience to build loyal customer base.
Overview
9
9
years of professional experience
Work History
Server
Winfield Bar and Grill
Rochester
01.2024 - Current
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Provided exceptional service to high volume of daily customers.
- Ensured that each guest was served courteously, quickly, and efficiently.
Banquet Bartender
West Creek Lodge
Hilton
06.2021 - Current
- Maintained an organized, clean and safe bar area; stocked shelves with liquor, beer, wine and other beverage items.
- Prepared cocktails for banquet events according to recipes and customer requests.
- Checked identification of customers to verify age requirements for all alcoholic beverages served.
- Assisted in setting up the banquet hall prior to events; arranged tables and chairs, set up buffet stations and decorated according to event specifications.
- Ensured a smooth flow of operations during busy periods by quickly preparing drinks, restocking items as needed and cleaning work areas when necessary.
- Operated cash register accurately; collected money from patrons for beverages purchased and made change as required.
- Managed guest complaints in a timely manner; provided solutions or referred them to a manager if further assistance was needed.
Bartender
Clutch
Rochester
09.2016 - 12.2023
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
Education
Some College (No Degree) - Esthetics
Continental School of Beauty Culture - Rochester
Rochester, NYSkills
- Beverage preparation
- Service prioritization
- Dining area maintenance
- Event preparation
- POS system operation
- Sanitation practices
- Food safety
- Conflict resolution
Timeline
Server
Winfield Bar and Grill
01.2024 - Current
Banquet Bartender
West Creek Lodge
06.2021 - Current
Bartender
Clutch
09.2016 - 12.2023
Some College (No Degree) - Esthetics
Continental School of Beauty Culture - Rochester