Andrea Thomas

Provided administrative support to Practice Administrator, ensuring smooth daily operations.
Demonstrated strong organizational skills to prioritize tasks and manage multiple assignments.
Maintained confidentiality and exercised discretion in handling sensitive information.
Delivered effective customer service when interacting with physicians, leaders, and patients.
Adapted to changing environments while maintaining professionalism in all interactions.

Minimized supply costs through strategic contract negotiations with vendors and diligent inventory level monitoring.

• Scheduled appointments with specialists on behalf of clients.
• Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
• Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
• Processed referral requests from patients, doctors and other health care professionals.
• Responded to patient inquiries to offer timely updates regarding referral status.
• Called insurance companies to get precertification and other benefits information on behalf of patients.
• Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
• Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
• Developed and maintained strong working relationship with referral sources to streamline processing.
• Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
• Enhanced patient satisfaction with timely coordination of referrals and appointments.
• Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
• Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
• Streamlined referral process by implementing efficient tracking and communication systems.
• Contributed to practice growth by maintaining positive relationships with both patients and referring providers.