Andrea Thomas

• Assisting customers in accessing services aligning with program objectives

• Collaborate with customers to attain program goals and sustain eligibility services

• Verified customer sensitive information and data

• Ensure top-tier customer support for customers , their families and representatives

• Professionally handled a high call volume of calls

• Participated in Inventory Control

• Verified , Pack , and Pick Customer Orders

• Generated shipping labels from warehouse systems or carrier data

• Train, mentor and coach new warehouse personnel

• Answered phone calls , chats and processing claims

• Handled escalated calls before being transferred to supervisor

• Maneuvered through multiple systems

• Updated customers on claim status and information

• Company Overview Work from Home

• Key insurance claims for Humana

• Assist existing customers through via phone (outbound and inbound) , chat , fax and email .

• Key orders for medication based on Doctors approval